2024-05-05
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Texas
United States
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Join Our Team and S.O.A.R!
S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose
We pride ourselves on shaping careers. We have immediate openings for a Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.
Benefits of working with Sagility include:
Responsibilities:
Answer all incoming calls promptly and manage them both effectively and efficiently
Conduct research to provide the most effective solution to resolve customer issues.
Document all calls
Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
Work to achieve daily team quality and customer satisfaction goals
What we are looking for:
The ideal Sagility candidate will possess the following characteristics:
Requirements:
An Equal Opportunity Employer/Vet/Disability
Location: