Customer Service Representative III - Military veterans preferred

Customer Service Representative III

The Student Life and Success Office includes the departments of Career Services, Counseling and Health Centers, Diversity, Equity, and Inclusion, Housing, Residence Life, Student Conduct, Student Involvement and Orientation, and the Dean of Students.

The Customer Service Representative III position will be responsible for a wide range of administrative and customer service-oriented tasks supporting the Student Life and Success Office. The employee will also support the Athletics department with several administrative tasks.

Specific job duties include:

• coordinating campus ID card process and systems, including Transact Photo Upload, ID Center, and Instant ID systems, for students, faculty, and staff;
• assisting with housing and student meal plan management;
• answering housing-related questions from students and parents;
• collecting fines, deposits, and fees;
• office duties including organizing and maintaining files, distributing mail, greeting visitors, maintaining and ordering office supplies and office equipment and overall day-to-day administrative operations;
• assisting with hiring, training, and supervising work study students;
• coordinating of divisional programs and special events;
• scheduling appointments and determining student needs and urgency;
• preparing financial reports including reconciliation and payment of invoices;
• managing transportation arrangements and tracking certified driver information;
• other duties as assigned.

The employee should possess:

• excellent customer service orientation and interpersonal skills;
• advanced computer skills and database management;
• the ability to interpret and communicate departmental policies and procedures;
• extensive telephone contact with students, parents, and community partners;
• a high level of multi-tasking in order to successfully manage several different areas of work simultaneously.

It is essential that the employee has the ability to work both independently and collaboratively and maintain a high level of confidentiality, organization and professionalism.

Due to the position being student facing, remote work is limited to one day per week during the academic year and two days per week during the summer months, per supervisor approval. Evening and weekend work hours may be necessary for special events and programs.

Job Summary

Serves as contact for internal and external customers and responds to complex inquiries and needs. Coordinates with others, resolves complex issues, and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs special projects.

Essential Functions

The Customer Service Representative III must be proficient in using a computer and keyboard and video communication technology (Zoom, Teams, etc.). Work is frequently conducted by email, telephone, in person, or using video communication technology. The ability to communicate in a clear, concise and professional manner is essential. The Customer Service Representative III must have excellent multi-tasking skills as the position acts as a central location or hub to service nearly all student needs at Pitt Greensburg.

Physical Effort

The position is primarily sedentary, however, some walking on campus to attend meetings and/or events is required.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.Customer Service Representative III

Job Family: Administrative Support

Job Sub Family: Customer Service

Campus: Greensburg

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 5

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Work Arrangement: Monday - Friday 8:30 a.m. - 5:00 p.m.

Hiring Range: Salary not to exceed $19.07/hour

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Cover Letter

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