Universal Service Representative
US-CA-Berkeley
Job ID: 2024-1686
Type: Regular Full-Time
# of Openings: 1
Category: Retail (Branches)
Berkeley Branch
Overview
Under the direction of the Branch Manager, is responsible for meeting operations and sales objectives, and building and retaining loyal member relationships by meeting members’ financial needs and providing unbeatable service experience. Accepts cash and check deposits; accurately and efficiently processes withdrawals and cashes checks within authority level. Perform required maintenance for members. Proactively participates in the cross selling of credit union products and services, including achieving specific consumer loan referral goals. Promotion to higher grade level based on expertise and proficiency in job duties and sales performance.
Responsibilities- Greet and welcome members to the credit union in a courteous and professional manner, adhering to BluPeak’s culture in order to lead and model delivering a stellar member service experience.
- Performs operational duties in the branches as assigned:
Maintain a teller drawer and processes cash and check deposit in accordance to credit union policies and procedures.
Processes withdrawal requests in accordance to credit union policies and procedures.
- Posts loan payments and general ledger transactions.
- Processes member telephone transfers, check requests, mail, email, night drop and quik drop transactions.
Answers the telephone, directs calls to the appropriate person and/or takes messages, and quotes current BluPeak savings rates / terms and refers applicants to the Loan Call Center to receive consumer loan rates and terms. - Partners with the Loan Call Center to support loan origination and processing activities
- Accurately balances cash drawer in required time frame.
- Provides unbeatable service experience adheres to the credit union’s quality service standards.
- Perform a variety of file maintenance duties, including but not limited to: files daily transaction documents, member correspondences, bank recaps, IRAs, decedent accounts, trust certifications, and POAs.
- Works efficiently with team members to reach branch goals and maintain branch profitability.
- Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices.
- Remains up-to-date and knowledgeable on credit union products, services, and related policies, procedures, rules and regulations.
- Provides an unbeatable technology-first service experience
- Adheres to the credit union’s quality service standards, including solving member issues with in-branch technology and maintains service excellence in keeping with vision statement of the credit union.
Performs sales duties in the branches as assigned:
- Cross-sells all products and services to meet member needs and achieve corporate relationship building objectives.
- Performs sales duties in branch to meet each member’s individual financial needs.
- Establishes new memberships, including checking and savings accounts, term accounts, IRA's, online banking.
- Attains sales goals as assigned; identifies, acquires and grows new and existing consumer loan portfolio. Must meet production volume as designated.
- Establishes and maintains strong referral relationships with members.
- Develops strong telephone calling program from internal lists and targeted prospects.
- Initiates referrals, and constantly prospects for new referral relationships and new members.
- Maintains the required knowledge of policies and procedures, laws and regulations and other compliance requirements that pertain to the deposit and lending functions.
- Assists team members to ensure continuity of service and achievement of individual, team and organizational business goals.
- Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security and privacy practices.
- Adhere to company policy and procedure, complete annual compliance training, comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union.
- Comply with all Anti Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate completion of CTR screens and alerts, member due diligence, accurate OFAC match processing, proper identification of individuals in alignment with the Member/Customer Identification Program, and reporting of unusual activity.
- Performs other duties as assigned.
Qualifications- High school diploma or general education degree (GED); and two or more years related banking positions required.
- Sales experience and/or training required.
- New accounts experience preferred.
- Must have strong cash handling, sales and customer service skills.
- Ability to sell products and services effectively and meet goals.
- Ability to build & maintain relationships with internal and external members.Must be able to multi-task & be detailed-oriented.
- Ability to communicate effectively in both written and oral form.
- Must possess the ability to use loan origination systems, contact management software and database use.
- Requires general knowledge of computer network and other Microsoft Office applications.
- Must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation and a high degree of personal initiative.
- Must be able to work branch operations hours.
BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Employment may be contingent upon BluPeak Credit Union’s receipt of an acceptable and job-related background check, drug screen and credit check verification, as applicable and permissible by law. BluPeak Credit Union is committed to working and provide reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources.
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PI239070743
