Wireless connectivity drives every aspect of modern-day life. Delivering wireless connectivity is complex and Tessco is here to help our customers navigate that complexity.
As a leading value-added distributor of wireless communications products, Tessco has drawn on over three decades of wireless infrastructure experience to assemble an unmatched array of solutions and the industry’s most complete lineup of technical and logistics services to help you meet any wireless challenges.
We strive to help our customers play their part in keeping us all connected, and we need your help in continuing these efforts. Apply today!
Tessco & You, Building Our Wireless World, Together®
This position is eligible for a hybrid work schedule: Home -3 days/Office -2 days.
As a Senior Program Manager, you will work collaboratively with internal and external cross functional teams to deliver a seamless customer experience. You will develop and enhance meaningful relationships with key customers and will own all aspects of supporting the success of your customer(s). This individual will provide overall Program Management functions to include communicating will all stakeholders and managing the initiation, planning, execution, monitor and control as well as successful close of all Program initiatives. You will be an integral member of the Sales Operations organization accountable for moving large projects through the supply chain process (from inventory to delivery).
Responsibilities
- Effectively forecast and manage people, process, and technology related resources requirements for Program(s) to ensure successful execution against corporate goals with a focus on improving revenue, profit margin by leading and aligning cross-functional teams towards driving revenue optimization and cost containment on programs and services providing to program customer(s).
- Drive internal and external cross functional teams to maintain and enhance program(s) performance and cost savings over time.
- Drive preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract and lead negotiation of contracts and contract changes
- Facilitate process improvements and accurately articulate Program Customer needs within Tessco’s organization to drive strategies and maximize outcomes related to ROI, customer satisfaction and organizational metrics and performance.
- Coordinates with internal and external stakeholders to launch, maintain and enhance complex program(s).
- Provides direction and motivation to project teams in a matrixed environment.
- Drive key KPIs cross-functionally to meet both short-term and long-term goals and financial durability.
- Ensure compliance with contractual and legal obligations, including deliverables, SLAs, and other performance standards.
- Coordinate and collaborate with customers, vendors, project teams, internal support functions, and other stakeholders to ensure program objective achievement on time and within budget.
- Responsible for all aspects of P&L on the program
- Identify and execute continuous improvement initiatives to drive cost efficiencies and advancement of capabilities.
- Develop and facilitate program reviews and deliver status reports to senior leadership on budget, deliverables, staffing and risks. Establish milestones and monitor adherence to master plans and schedules.
- Own coordination and management of customer conference calls, weekly project updates, and deadlines.
- Serve as the lead point of contact for the daily management and oversight of large customer account(s).
- Develop Tessco's role as our customer’s business partner while collaborating internally with cross-functional teams to gain alignment and manage expectations.
- Learn your customer’s business and contribute to their success by operationalizing Tessco’s value proposition.
- Lead various initiatives including complex pricing offers, BOM management, and customer reporting.
- Provide project updates (internal & customer facing) on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Required Skills
- 3-5 years’ Project Management / Sales Experience in Telecommunications / Wireless Industry.
- Bachelor’s degree in business or related field or equivalent documented experience.
- 10% - 15% Travel Requirement / Once or Twice per calendar quarter.
- Ability to professionally prepare presentations and present to customers.
- Ability to effectively balance and prioritize multiple projects concurrently.
- Ability to multi-task and respond to rapid change.
- Excellent people skills, written and verbal communication.
- Strong sense of urgency for customer needs balanced with an understanding & advocacy for fiduciary responsibilities to Tessco.
- Ability to build relationships and influence others across various levels in the organization, work independently, and manage ambiguity.
- Experience analyzing data and gaining business insight.
- Proficient knowledge of Microsoft Office (Word, Power Point and Excel)
Preferred Qualifications and Experience
- CMP or PMP Certified
- SAP Experience
- Salesforce Experience
Why Join Our Team?
- Hybrid work schedule (work remotely and in the office)
- 401K with a company match to help you invest in your future
- Comprehensive medical, dental, vision, and prescription plans to keep you at your best
- Hone your skills or learn new ones with tuition subsidy
Tessco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
