2024-04-05
CrowdStrike, Inc.
Other
/yr
employee
contract
Topeka
Vermont
98033
United States
CrowdStrike, Inc.
Full time
R17830
About the Role:
CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.
In this role you will join the “Gold Standard” Service Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.
The goal is simple – position our customers for the highest level of success and eliminate the threats.
Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.
Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Gold Standard Operating Model.
Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
Actively engage customers via virtual meeting, email, or case management system.
Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals.
Customer Service: The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to the “Gold Standard” and ensuring all service-related objectives are met.
Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success.
Endpoint Technology: Existing experience operationalizing Falcon is a big plus, but in general, experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role.
Information Security: Experience advising customers on identified information security risks.
Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)
Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)
Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)
Experience with Windows, Linux, and Mac operating systems
Excellent communication skills - written and verbal
If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field…that’s great! If you have industry-related certifiacations, that’s also a plus. If you have none of these - show us what you’ve got, what you’re passionate about, and why you’d be a great fit for the team.
#LI-Remote
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
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