2024-04-05
Konecranes
Other
/yr
employee
contract
Livermore
California
94550
United States
Position Title: Field Operations Manager - Livermore, CA
Start Date: 1 Apr 2024
Country: United States
Location: Livermore, CA, United States
Location Details: Northern California
Employment Type: term
Full-Time/Part-Time: Full time
Workplace: Hybrid
Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other Regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of the customers, the employees and Konecranes.
Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.
Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
Responsible for Productivity in accordance with targeted metrics.
Responsible for the Gross Margin and Profitability of the branch operation
Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.
*KC #monus #cbus #nxxt
PI239030377