Manager, Technical Support - Military veterans preferred

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Manager, Technical Support
Office - San Diego, CA

Full time
R-3193

Why Lytx?

At Lytx, our mission revolves around transforming road safety and enhancing fleet management through innovative solutions. By joining our team as a Manager, Technical Support, you'll become a crucial part of this mission, contributing your expertise to a dynamic and rapidly growing company! You will play a pivotal role in elevating our technical support by leading a team dedicated to providing exceptional service to our customers.

You’ll Get To:

• Guide and mentor a team of Technical Support professionals and Associate Managers, ensuring their professional growth and operational excellence.

• Own and bring to conclusion customer critical issues by working with cross-teams in Support, development, and operations team.

• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.

• Lead efforts to hire, develop, and build a technical team.

• Oversight and participation in Organisational Change as it relates to Customer Support.

• Promote collaboration and knowledge sharing among team members and across departments to streamline processes and resolve issues effectively.

• Provide strong leadership, fostering a collaborative environment prioritizing client success.

• Improve customer experience through feedback-driven enhancements and proactive support measures.

• Provide valuable insights to product development teams, improving Lytx products and services.

• Assist in managing partnerships, ensuring seamless integration and support for partner solutions and services.

What You’ll Need:

• Exceptional technical literacy with the ability to guide troubleshooting and issue resolution.

• Solid ability to inspire and guide team members towards shared goals.

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.

• Demonstrated commitment to a client-centric approach, prioritizing satisfaction and success.

• Skilled in engaging across corporate functions including Customer Success, Technical Support, Implementation, and Product Management.

• Demonstrable experience in technical account management, technical support, or a similar role.

• In-depth understanding of the industry (i.e. Fleet Management, Telematics, Transportation, etc.), client needs, and emerging trends (preferred).

• BS or commensurable experience in a relevant technical field.

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$87,500.00 - $162,500.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

About Us

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