NNA Training Instructor - Military veterans preferred

MSA, The Safety Company


NNA Training Instructor

US-TX-Houston

Requisition ID: 2024-7850
Type: Full-Time
# of Openings: 1
Category: Customer Marketing

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

We are looking for an experienced technical training instructor to serve as a Training Instructor for MSA’s Safety at Heights, Confined Space, Site Hazard Assessments and Facility Audits, and SRL repair training courses. This person will work closely with our installer network, end user customers, North American sales team, segment marketing, customer service, and other MSA associates. In addition to providing engineered systems training, this person will facilitate fall protection training classes, conduct site audits, produce hazard assessment reports, and answer calls and inquiries related to our programs and products.

This position is responsible for delivering Safety at Heights, Confined Space, Site Hazard Assessments and Facility Audits, and SRL repair training courses and similar certified training programs to MSA end customers, channel partners and MSA Associates. Classes will be conduct at the customer locations throughout North America as well as at MSA facilities, and virtually. Specific responsibilities include, but are not limited to:

• Travels to customer or MSA locations to present MSA certified training programs. Programs include lectures, slideshows as well as individualized hands-on instruction utilizing products, training aides, training apparatus, tools, and test equipment.
• Training typically consists of conducting 2-3 days per week of training and subsequent travel.
• This role will consist of approximately 50% Training; and 50% Site and Facility Assessments.
• Perform site surveys and hazard assessment reports by visiting a customer’s facility, speaking with employees performing the work, and documenting the findings and recommendations in a detailed, formal written report.
• This requires an elevated understanding of best practices for all areas of safety, federal and state regulatory standards, and exceptional writing skills.
• Communicates with end customers, channel partners or MSA sales staff to promote, schedule and confirm training classes or other services.
• Follow-up with customers on open proposals or training requests.
• Adjusts schedule to meet changing customer needs.
• Provides content edits and/or drafts for program documentation, agendas, presentations, web pages and marketing collateral as needed. Provides customer feedback received to aid in program improvements.
• Maintains training equipment in good working order for training classes.
• Recommend additional product samples, components, tools, and test equipment and provides service as needed to keep training equipment current, complete, in working order and in sufficient quantity to provide quality hands-on exercises for classes.
• Provide technical support to the community of trained personnel or internal MSA staff either via telephone, email or in person.
• Assist in the distribution of technical updates and in sharing voice of customer. May provide training support for product enhancements or user notices.
• Field calls from end user customers and sales, providing timely answers to regulatory standards, product and application questions, and product solutions appropriate for their needs.
• Deliver formal training to MSA’s associates, channel partners, and sales network (face-to-face or virtually).
• Support MSA Fall Protection Field Sales team. Assist sales personnel in growing market share for MSA PPE products. Support, drive, and monitor key sales opportunities with integrators and end users.
• Provide a high level of customer satisfaction and build customer loyalty for repeat business and customer pull thru sales revenue growth.
• 75%-80% travel within the US and Canada; <5% travel International

Qualifications

Special knowledge, skills and abilities required:

• Proven ability to understand and apply technical product knowledge, the skills to develop training curriculum, customizing/tailor existing training programs to meet the customer’s needs, and the knowledge and skills to write hazard assessments and safety policy and procedures.
• Demonstrated ability to learn, understand, and apply regulatory requirements/standards (ex ANSI, OSHA, and CSA) in training classes and when responding to questions.
• Strong communication skills including verbal, written, presentation with ability to communicate with all levels of staff and translate technical expertise to non-technical audience as needed.
• Proven ability to develop, organize and conduct technical training presentations to a variety of audiences including field sales, integrators, and end user customers.
• Ability to provide creative problem-solving in product and systems offerings to suit customer needs.
• Ability to maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.

Preferred:

• Strong verbal and written communication skills of the Spanish language.

Education/Experience Required

• Bachelor’s degree or equivalent in related technical discipline
• 3+ years’ experience in the industrial safety sector
• Ability to perform physical demands of confined space and working at heights

Preferred:

• Experience in education; training technical or safety related subjects
• OSHA 10 & 30 certificates

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

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