JOB SUMMARY
Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.
ESSENTIAL FUNCTIONS
Include the following. Other duties may be assigned as necessary.
- Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
- Directs caller to destination and records name, time of call, nature of business, and person called upon.
- Takes messages accurately including correct spelling of names and phone number.
- Operates multi-line telephone console to receive incoming messages.
- Greet incoming visitors, screen visitors in lobby if unfamiliar.
- Proficiency with multi-line telephones, telephone head set, calculator, fax machine, postal machine and copy machine.
- May cash checks; sell stamps, bill residents for meal charges by entering data on computer system.
- May sell meal tickets to employees and issues visitors pass when required.
- May make guest room reservations.
- Monitor fire alarms, call 911 if applicable and direct emergency personnel.
- Keep track of keys to residents, employees and vendors.
- Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments.
- Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor.
- Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures.
JOB REQUIREMENTS and QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High School diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations uses units of American money and weight measurement, volume, and distance.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of multi-line telephones, telephone head set, calculator, fax machine and postal machine.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit and talk or hear.
- Required to walk and use hands to finger, handle, or feel.
- Occasionally required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Noise level is usually moderate
