Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a client in their search for a Customer Success Engineer in a remote capacity. This is a direct hire opportunity with a competitive compensation package.
Responsibilities:
- Provide platform training for software admins, and analyst users while
supporting various use cases of the product
- Ability to map customer processes, intelligence requirements, and infrastructure into
capabilities/data modeling
- Eliminate any customer or internal bottlenecks impeding problem resolution
- Working knowledge of 3rd party with the platform in order to drive value
for the customer
- Develop an ongoing relationship with the customer and become their advocate for any
feature enhancements or support cases
- Provide proactive guidance and encourage adoption of the platform and
assist in the deployment of new product releases
- Manage the status and internal and customer communications of service requests,
product requests, defects, customer project plans, etc.
- Communicate and coordinate key milestones and deliverables through monthly service
delivery quality, and industry threat assessments and solicit feedback on service delivery
and product capabilities and quality
- Manage the logistical aspects of any customer-facing events
- Travel to customer sites to expedite problem resolution, provide visibility, facilitate communication and project management initiatives
- Work with the Regional Sales Managers (RSMs) and inside sales team to develop upsell sales activities and drive renewals
- Interface with Product Managers on behalf of assigned accounts
- Set and manage expectations with customers senior stakeholders and team members
Qualifications:
- 3+ years of customer support experience OR experience in the computer network security
industry
- Bachelor's Degree or Master's Degree in Computer Science or a related discipline OR equivalent experience
- Excellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experience
- Comprehensive understanding of the intelligence cycle, information needs, collection, organization, and priority intelligence requirements
- Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment
- Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner
- Excellent oral and written communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
- The ability to understand and articulate both the business benefits (value proposition) and technical advantages of products and solutions
Desired Qualifications
- Experience in training/course creation
- Experience scripting in Python
