Customer Success Engineer, Cloud - Military veterans preferred

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.

Our values drive our work from thinking like a mountaineer, our relentless commitment to resource efficiency and tapping into our collective genius. At Crusoe, you will be challenged to do the best work of your entire life and to be and become your best self.Our teams areempowered to tackle hard problems that benefit our customers, grow our business and create a positive impact in reducing global emissions.

About this role: Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud. We offer high performance GPU compute at a fraction of the cost of hyperscalers. Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology. You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring. We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact. You Will Thrive In This Role If Have: 2-5 years in a customer support role, with experience working in cloud, storage, networking environments

Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)

Strong communication and customer service skills, with ability to prioritize competing escalations

Excellent troubleshooting skills and ability to work with cross-functional teams

Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position

Must be able to pass a background check

Our Company

values

speak to you, resonate with you, make sense to you and how you desire to work

Benefits: Hybrid work schedule

Industry competitive pay

Restricted Stock Units in a fast growing, well-funded technology company

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Employer contributions to HSA accounts

Paid Parental Leave

Paid life insurance, short-term and long-term disability

Teladoc

401(k) with a 100% match up to 4% of salary

Generous paid time off and holiday schedule

Cell phone reimbursement

Tuition reimbursement

Subscription to the Calm app

Company paid commuter benefit; $50 per pay period

Compensation Range: Salary range is between $130,000 - $150,000. Restricted Stock Units are included in all offers. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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