Discover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III and make an impact on our customer. While you help us advance the mission, we'll help advance your career.
HOW AN ADMINISTRATIVE ASSISTANT III WILL MAKE AN IMPACT:
- This requirement is for our call center team which also reviews all applicant files and is a team of 6 within the Branch. We are all located in the same office in the WMA
- The call center/file review team member operates within a team environment while working independently to achieve division goals
- Verbal and written communication skills are critical as the team member will have frequent interaction with several business partners and applicants
- As a representative of the sponsor organization, professionalism and discretion is required at all times
- The ability to adapt to change and process requirements are needed in order to meet organizational goals and while technology is being updated constantly
- There is no required travel with this position
- The AA must excel with Outlook the expectation is that the AA will know how to use all functions (i.e., send emails, recall emails, use out of office, set up meetings in the calendar function, set task reminders if needed)
- Must have the capability of to learn new tools and applications that are applicable to the position and the competency to troubleshoot if necessary
- Training will be provided for all new team members
- On average, within 2-4 months the AA should be comfortable with our applications
- Once the AA demonstrates competency and expertise, it is expected that the AA will train new team members coming onboard
- All team members are required to take any mandated sponsor organization training
- Vault access will be granted in order to open or close the vault when necessary
- Will need to complete all mandatory organization training in order to gain access to perform job duties
- Will be given and will need to give specific training for their daily work duties to new officers in the same position
- The AA will initiate calls to applicants to retrieve information for applications
- The AA will answer the phones and be able to resolve any applicant questions or concerns
- Ensure that an applicant file is complete once a COE has been accepted and moves forward in the process
- Must be able to answer applicant questions, troubleshoot, and make follow up calls while reviewing files throughout the day
- The applicant files are divided equally among the six team members
- On average, each team member will receive 10-15 files a week and it is expected that the files will be reviewed within 7 business days of being received
- Quotas are driven from our business partners to ensure they meet their numbers for new employees
- This team ensures the files are reviewed quickly, accurately, and must have the ability to professionally answer calls, email, notes, ability to accurately update the Recruitment Center tracking database with accurate and timely milestones, must posses strong communication skills, and the ability to interact with all levels of personnel, strong attention to detail ability to apply critical problem solving skill, the ability to troubleshoot/conduct fact finding and resolving issues, and the ability to provide a quick turnaround to applicant queries work cohesively with team member
WHAT YOU'LL NEED TO SUCCEED:- The position requires an active TS/SCI with Polygraph clearance
- HS Diploma and 3 years of relevant experience or equivalent combination of education and experience
- The call center hours are from 8am-4pm and a sliding schedule will be needed in order to ensure coverage; the AA in this position may start their day no earlier than 7 :00am
- Candidate must be able to operate in a team environment as well as successfully work on their own
- This position is on customer site
GDIT IS YOUR PLACE:- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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Work Requirements
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Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s),
or degree
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Certification
Travel Required
None
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Citizenship
U.S. Citizenship Required
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
