Integrated Solutions Engineer I - Military veterans preferred

Integrated Solutions Engineer I

Please see Special Instructions for more details.

Applicants must complete an online application and include 3 references and upload supplemental documents, atin order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position.

Supplemental Documents:
Cover Letter
Resume

Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Madeleine Muller, m.muller@unf.edu.

Posting Details

Position Information

Job TitleIntegrated Solutions Engineer IPosition Number344760Requisition NumberB08702Position TypeAdministrativeClass Code9741Time-limited throughN/AType of AppointmentFull-TimeFaculty Position Sub-TypeRegularLength of AppointmentN/AInternal Recruitment?NoWorking Hours8:00am - 5:00pmDepartmentEnterprise SystemsOrganizationInformation Technology ServicesDivisionITSCollegeN/AApproved Hiring Salary Range$65,960.00 to negotiablePay BasisAnnuallyEqual Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
Integrated Solutions Engineer I under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs.

Essential Duties

Job Function
- Administer, create, and support solutions for the university's Customer Relationship Management (CRM) and Enterprise Applications.
-Configure, develop, extend, maintain, and support 3rd party and locally written solutions to enhance the CRM solutions at the university.
- Configure and support various settings, modules and integrations of the Customer Relationship Management Systems, Integrations with the web, ERP and other information sources.

- Develop and support interfaces and integration points between the CRM, ERP and other systems.

- Advise and consult with customers in functional areas regarding requirements for Customer Relationship Management systems and translate functional requirements into technical specifications.
- Perform quality control activities such as monitoring, administering, testing, debugging, and documenting configurations, changes, and deployments.
- Deploy and support completed solutions to production.
- Plan, organize and document work efforts, prioritize multiple projects, and may coordinate and guide the technical efforts of other stakeholders.

- During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.
Percentage Of Time

Posting Detail Information

Marginal Functions
- Advises higher management on current trends in information technology that affect the direction and scope of sponsored research systems

- Must be able to interpret and apply University policy to CRM, ERP and related system configuration.

- Responsible for ensuring that automated information systems comply with federal, state, sponsored research, and University statutes, guidelines, and policies on confidentiality of information.

- Frequent and moderate level of internal business contact with personnel in functional areas for the purpose of determining system functional requirements.

- May lead in the preparation & delivery of workshops and training programs assigned by upper management
-Attends meetings of Information Technology Services staff; utilizes staff resources when situations require additional expertise.

Required Qualifications
This position requires either (a) Master's degree from anin a directly related area of specialization; (b) Bachelor's degree from anin a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.
Faculty Position Required Qualifications
n/a
Departmental Requirements
Conceptual knowledge of portals. Familiarity with Change Management process as it relates to program and solution development. Familiarity with Service Desk Console systems and incident management and ITIL
Statement(s) of Understanding Definition
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.
Required Licensure or Certification
This position requires either (a) Master's degree from anin a directly related area of specialization; (b) Bachelor's degree from anin a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.
Machines/Equipment used regularly
Microcomputer(s) with access to local area networks, applications software; utilities, word processing, and reporting software; analytic and decision support/spreadsheet software; documentation; telephone; office.
Anticipated Start Date02/19/2024Job Posting Date02/09/2024Application Review DateApplication DeadlineOpen Until FilledYesPoint of Contact InformationMadeleine Muller (m.muller@unf.edu)Hiring OfficialKendall WheelerLocation if not JacksonvilleN/ASpecial Instructions
Applicants must complete an online application and include 3 references and upload supplemental documents, atin order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position.

Supplemental Documents:
Cover Letter
Resume

Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Madeleine Muller, m.muller@unf.edu.
Quicklink

Supplemental Questions

Required fields are indicated with an asterisk (*).
*Do you have a Master's degree from a regionally accredited college or university in a directly related area of specialization and four years of experience directly related to the job functions; or a Bachelor's degree from a regionally accredited college or university and six years of experience directly related to the job functions?

Yes
No

Documents Needed to Apply

Required Documents

Resume
Cover Letter/Letter of Interest
Optional Documents
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