Operations Enablement Manager - Andover, MA
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Operations Enablement Manager (OEM) role supports HPE Financial Services Asset Management suite of service offerings with a focus on Asset Upcycling Services (AUS). AUS is an HPEFS commercial service offering related to the IT Asset Management (ITAM) /IT Asset Disposition (ITAD) industry. The OEM is responsible for supporting deal pursuit teams and represents the operational and technical capability stack. The OEM acts as the single point of contact and represents the operational and technical capabilities along with approval authority in accordance with AUS Field Negotiation Guidelines. The role is also responsible for operational cost models and deal P&L approvals in accordance with company schedule of authorizations.
Post contract execution the OEM is responsible for enabling contractual service obligations within the operational and delivery infrastructure. Responsibilities include operational process development and deployment, deal onboarding, operational set up and the management of contractual change orders.
This is a hybrid role, working in the Andover, MA office two to three days per week.
Responsibilities
- Support deal teams and represents the company to the customer for outsourcing deals up to $10m TCV.
- Supports pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks.
- Supports negotiations and responsible for Operational cost models, P&L development, and deal approvals.
- Assists in opportunity qualification and risk assessment.
- Technical Aspects of Service Level Agreements and Statements of Work.
- Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be property delivered.
- Operational Enablement- Leads the transition of deal leadership to permanently assigned delivery manager to ensure seamless asset transfer, personnel transfer, technology and process adoption.
Education and Experience: - Typically, 7 years in complex IT service business.
- University degree preferable.
- Demonstrate knowledge of corporate policies, processes, products, and markets.
- IT Asset Disposition and Asset Management Industry knowledge.
- Strong communication and collaboration skills.
- Operations background/knowledge.
- Basic finance competencies (Profit and Loss structures).
Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Client Strategy, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 9 more}
What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job: Services
Job Level: Specialist
States with Pay Range Requirement The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $66,500.00 - $152,500.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
