The Bilingual Credit & Collections Specialist is responsible for the effective administration of the Company’s Credit Policy and has a direct impact on corporate profitability. The ideal candidate possesses strong verbal and written communication skills; demonstrates attention to detail and accuracy when conducting investigations as well as when preparing analysis & reporting. Along with measurable KPIs, success in this role is driven by a combination of providing excellent customer service, proactive contribution to the team and Company’s short and long-term goals.
If you are this individual, who is committed to professionalism, integrity and who thrives in a fast paced, transparent environment – we have a great opportunity for you!
Responsibilities:
- Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers.
- Contact customers to secure payment, follow up on overdue balances and resolve issues.
- Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment using Sidetrade software.
- Research and analyze accounts e.g. payment habits, sales history, and previous collection steps prior to contacting debtors.
- Prioritize efforts and determine the most effective means of collections.
- Manage portfolio assigned to reduce DSO and past dues and provide updates to management, compile monthly portfolio data and reports as required.
- Recommend customers to legal or third-party action as deemed necessary, including consideration of debtors’ financial position and potential risk to the company.
- Evaluate, recommend, and document credit limits including research and review of customer profile, credit bureau reports, payment history, financial position, etc.
- Review and release blocked orders throughout the day, set appropriate parameters to facilitate automatic credit approvals while mitigating credit risks.
- Work with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
- Reconcile customer accounts.
- Request appropriate adjustments and corrections, keeping accurate accounting records for each transaction.
- Establish and maintain effective working relationships with both internal and external customers.
- Professional communication and appropriate etiquette always required
Requirements:
- Minimum 1-3 years continuous experience in comparable role in a B2B distribution environment.
- Intermediate Excel and Office 365 proficiency recommended.
- Bilingual English/French is a requirement.
- Familiarity with SX.e ERP and Sidetrade interface considered an asset
- Familiarity with Ariba, Retail Link and similar web portals considered an asset
Who We Are
Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.
What We Believe
Bunzl believes in the Power of People. We put our people first.
- We believe through diversity we build strength.
- We believe that an entrepreneurial spirit provides endless possibilities.
- We believe that together we can achieve anything.
- We believe through innovation we can find dynamic solutions.
- We believe that motivated people create happy customers.
- We believe everyone counts at Bunzl.
- We believe that when you join our team, your potential is unlimited.
At Bunzl, we believe in you!
What’s in it for you?
Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.
Interview guidance
Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.
Only applicants moving forward in the process will be contacted
