Account Specialist - Military veterans preferred

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

In line with our mission, we are looking to recruit an Account Specialist for our oneSOURCE business.

The Role

The Account Specialist works as the bridge between potential new clients and existing clients and the appropriate internal resource. The Account Specialist is responsible for all incoming sales and account related calls, emails, and web forms. They will gather additional information, prepare and update information in Salesforce, and route existing customer inquiries to the appropriate internal resource.

Key Responsibilities

· Answer all incoming calls during business hours as they come in and pre-sell our product offerings to potential and existing customers.

· Responsible for processing all incoming emails and web forms in a timely manner.

· Update account information, contact information and opportunity information as needed in Salesforce

· Assign incoming leads and inquiries to the appropriate internal team member and send out appropriate correspondence.

· Make a positive contribution to client satisfaction and constantly strive to improve service to the clients.

· Assist with other account management and lead creation tasks as needed.

Skills and Experience

· 1+ years of sales experience focused on growing existing or new business

· Education and/or work experience in healthcare, account management, sales development, or administrative work

· Strong interpersonal, verbal and written communication skills

· Ability to effectively communicate with colleagues regarding the information inputted into Salesforce

· Ability to pay close attention to detail while multi-tasking in a fast-paced environment

· Strong technical understanding of Microsoft Office Suite

· Experience with VoIP phone systems for businesses preferred

· Experience with Salesforce with CPQ is preferred

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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