2024-04-10
CrowdStrike, Inc.
Other
/yr
employee
contract
Montpelier
Vermont
37201
United States
CrowdStrike, Inc.
Full time
R17929
About the Role:
CrowdStrike Services is seeking an Engagement Specialist who is responsible for all aspects of assigned Operational Support projects including the initial customer engagement, kickoff, resourcing, ongoing project management, reporting, engagement wrap up, and sales hand off. This role will also work closely with other internal groups such as Support, Customer Services, Sales, and Product Engineering to coordinate efforts as relevant to advocating for customer needs. Additionally, this role will also assist with the management of partner relationships, resources, and technical vetting.
Customer Engagement activities may include:
Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes
Anticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies and incorporating this into the customer journey
Manage customer projects both directly and as a project leadership role
Perform engagement processes such as the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up process
Perform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applications
Work with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parties to resolution
Work closely and collaboratively with Platform Operations team to develop customer facing collateral
Lead skills workshops for the Platform Operations team
Bachelor’s degree in Business Administration, Information Technology, or related discipline, and 4+ years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:
Extensive understanding of customer engagement concepts
Strong ability to communicate and build collaborative relationships
Excellent customer service
Creative, critical and problem-solving skills
Expert time management and organization skills, ability to effectively manage multiple tasks over multiple projects at once
Manage the Agile methodologies and continuous improvement program
High level of attention to detail
Drive to persist with customer projects
Proactive and thorough ability to manage work and prioritize customer projects
Utilize data driven process to identify improvements to the customer engagement process
General understanding of IT and security technologies
Proficient in the use of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Experience with presenting technical content to various audiences
Broad experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
High level of motivation; self-starter; results driven
Customer Engagement Certifications: PMP, PMI-ACP, CCXP
CrowdStrike Certifications: CCFA, CCIS and CCCS
CRM: Salesforce, Jira, Asana
Office Tools: Microsoft suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Forms)
Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
Operating Systems: Windows, Linux, Mac
Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
Database: SIEM, MSSQL, Splunk, LogScale
Identity: Identity, Active Directory, Azure-AD, SSO
Cloud: AWS, Azure, and GCP
#LI-Remote
#LI-DL1
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
PI239297637
