Kastle Systems
Project Manager
US-NY-New York
Job ID: 2024-4010
Type: Regular
# of Openings: 1
Category: Service & Installation
Kastle - NYC
Overview
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.
The Project Manager is responsible for planning, scheduling, and coordinating activities within the Customer & Operations/Installation group relating to Installation of Access Control/Security and Video projects and Service requests to ensure our systems & services are provided accurately and on time, and that these services meet or exceed client expectations. Leading to and during the installation & service implementation, the Project Manager provides a single point of contact to both our customers and internal team to ensure timely and accurate sharing of information to support smooth and efficient system installations.
In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!
80K - 100K Base + Bonus
Responsibilities- Responsible for ensuring all projects are completed on time, on budget and to high customer satisfaction.
- Acts as project liaison between Kastle departments (Client Services, Data, Programming, Sales) and clients during implementation, effectively managing, coordinating, and communicating the needs and expectations of all stakeholders, through coordination and attendance at client /department meetings and briefings and/or phone calls and e-mails
- Initiates and conducts the contract review and implementation process, and generates followup proposals and contract amendments as warranted
- Initiates and conducts security system consultation and other services in response to customer requests
- Attends all construction meetings as required for projects.
- Must be able to read and understand blueprints.
- Knowledge of building codes preferred, but not required.
- Generates project schedules, provides progress reports on project status, and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis
- Submits all required documents to the appropriate jurisdiction for permit and performs inspections during or after-hours.
- Confers with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays, assesses progress and discusses needed changes
- Regularly and consistently solicits feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes
- Revises project schedules to determine personnel and materials requirements and priorities
- Provides Client Services with training on client specifications and rules, leads building walk-through and resolves remaining hand-off issues
- Maintains complete documentation on the project directory and compiles a complete dossier of the project record for turn-over to Customer Service
- Stays up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures
Qualifications- Computer Science Degree is required.
- 3-7 years’ successful experience managing multiple projects simultaneously
- An understanding of IT Networks and Systems, primarily for use with video camera networking/installation
- Demonstrated knowledge of the principles and processes for providing project management support
- Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
- Experience working on/at construction sites and scheduling/negotiating with General Contractors a plus
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