2024-04-10
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Tampa
Florida
33646
United States
IT Quality Assurance Manager - Lead Role
Tampa, FL
New Program! Get in on the "ground floor" of this program. CENTCOM is a long time customer of General Dynamics. Be part of an important mission to support this command. Apply today!
Job Description:
GDIT seeks an IT Quality Control Manager (QCM) for the USCENTCOM CITS Program in Tampa, FL. The appropriate candidate will serve as the lead for ensuring the quality of work performed under this TO meets customer expectations and objectives.
Duties and Responsibilities:
The QCM will work in coordination with the Value Management Office to provide timely acknowledgement and coordination of requests, problem identification, root cause analysis, escalation, resolution, and closure for all issues. The QCM shall provide support in business planning and implement new strategic initiatives to improve business processes. The QCM shall understand customer needs, help to define prioritization and sequencing, and lead activities.
The QCM will develop and use the Quality Control Plan (QCP) to manage, maintain, and deploy processes and tools that conform to the ISO/IEC 20000 governance model and commercial best practices to ensure consistent delivery of services. The QCM will establish and optimize our Service Management System (SMS) and Quality Management System (QMS) to establish processes for planning, executing, controlling, and improving performance.
Education and/or Certifications:
Required:
- Bachelor's Degree plus 10 years of experience in quality assurance, control, management, or IT service management (significant education, training, and experience may be accepted in lieu of degree).
- ITIL 4 Foundation Certification or Higher.
Desired:
- ISO/IEC 20000 knowledge.
- ISO 9001 QMS development knowledge.
- ISO 9001 Internal Audit certification.
- Service Level Agreement Development and Management experience.
Required Skills:
- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop.
- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements.
- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.
- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.
- Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements.
Desired Skills:
- Experience using ISO/IEC 20000 ITSM practices to enable the delivery of an ISO 9001 QMS.
- Candidate should have experience within the USCENTCOM AOR and be familiar with its mission.
Clearance Requirement:
- Active TS/SCI eligibility required.
#centcomcits #gditpriority
Work Requirements
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Years of Experience
10 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
ITIL 4 Foundations - ITIL
Travel Required
Less than 10%
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Citizenship
U.S. Citizenship Required
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
