Audio Visual Collaboration Support Technician*
- Military veterans preferred
2024-04-11 National Capitol Contracting
Other
/yr
employee
contract
Alexandria Virginia 22301 United States
National Capitol Contracting
Position Title: Audio Visual Collaboration Support Technician*
Requisition ID: 1015
Location:Alexandria, VA, Alexandria, VA, US
Category:Full Time
Posted Date:23 days ago
Description:
Position Summary
This position is on-site in Alexandria, Virginia
National Capitol Contracting is seeking energetic and service-oriented Audio Visual Collaboration Support Technician to join a team of professionals supporting in-person and hybrid meetings. Your day to day will include systems maintenance, troubleshooting, and operation to ensure exceptional customer experiences and 100% operational readiness. This role will grow with the company and offers professional development opportunities for technical certifications and conference management.
At NCC your voice, your skills, and your professional development matter. If you are technically oriented but enjoy interfacing with users and managers to collectively achieve a mission, we may be looking for you! This is an opportunity to make a difference and significantly advance your career, your impact, and your capabilities.
Key Areas of Responsibility
This is a role that directly impacts the culture and the efficiency of the organization and requires dedication to customer service, independent action, and discipline. Work instructions will flex to accommodate program requirements but will generally include:
Provide presenters and meeting participants with world class customer service.
Perform moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems.
Setup and breakdown of all special events/corporate meetings.
Daily system testing to insure equipment and room functionality.
Diagnoses malfunctions and reports outages to NCC’s engineering core.
Maintains current knowledge of relevant audio-visual technologies as assigned.
Participates in special projects as required.
Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.
Minimum Requirements
Ability to obtain and maintain Public Trust Clearance.
Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
Familiarity operating Zoom, MS Teams, and other cloud-based telecommunications services in a corporate or federal setting.
Management and maintenance of Audio-Visual equipment.
Monitor and maintain Audio Visual enterprise and assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning.
Ability to meet commitments, track actions, and follow through on multiple (often unanticipated) daily, weekly, and monthly tasks.
An interest in process development, implementation, and refinement.
A willingness to learn, adapt, and build new tools.
Ability to take personal and professional responsibility for business process outcomes.
Maturity to accept and provide critical feedback in a never-ending pursuit of excellence.
Preferred Qualifications
Bachelor's Degree in relevant field preferred
In lieu of a degree, at least 3 years of relevant work experience
CTS, CTS-I, Q-SYS, Crestron, or AMX certifications
Experience integrating AV systems
Knowledge of live audio or videocast systems
Knowledge and hands on experience with Professional Video Production Software and hardware
Special Position Requirements
Schedule: Monday to Friday, 7:00am-4:00pm EST
Environment/Physical Demands: Many of our site campuses are large and require travel by foot, ability to lift 30 pounds, climb ladders, and work in tight spaces.
This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).
NCC is an Equal Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disabled).
