is HIRING NOW for an experienced Assistant Service Manager, or a top-performing Service Advisor who is ready to move into a larger role in one of the top automotive groups in the region. We are looking for knowledgeable, positive and hard working team members. The role will involve a combination of Service Management, overseeing the existing team of Service Advisors, as well as more traditional aspects of working with Customers as a Service Advisor. We invest in our team, with both internal and external training, we will get you ready to successfully move into the next phase of your career! We pay top-of-industry levels, provide continued training, and give you opportunities to grow across the group into broader roles! We are part of a 10-store group here in the tri-state region and have provide plenty of upward mobility.
Successful Service Advisors are ambitious problem-solvers who thrive in a fast-paced environment and are skilled multi-taskers. If you are this person, we want to hear from you! Come be part of one of the industry’s best performing brands in a store (and Group) that understands how valuable the Service team is.
We offer:
- Top Salary in the Area! Tell us about your experience at your interview!
- Salary + Commission + Bonuses! Earn $85,000 - $150,000+ a year
- Continued, Paid Training
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation & Sick Time
- Employee Discounts on Products & Services & Vehicle Purchase Plans
- Full-time Position, 5-Day Work Week
- Clearly Defined Career Path for Advancement
Responsibilities – Assistant Service Manager
- Oversee an existing team of Service Advisors and Lane Team, to ensure that customers have an outstanding experience
- Ensure that customer cars are fully evaluated by our Technicians, and that our Advisors are performing to the peak of their capabilities.
- To help ensure that work is properly dispatched to the technicians, and completed in a timely manner.
- Perform the traditional aspects of a Service Advisor, including the following
- Greet customers and inspect their vehicle
- Conduct all business with sincerity, honesty, and genuine concern for customer
- Listen to customer’s reason(s) for bringing their vehicle to the service department
- Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Follow the status of the customer's vehicle from service bay entry through completion of work
- Act as a liaison between customers and our Service Technicians
- Upon completion of work, review work order with customer to assure all concerns are addressed
- Maintain positive customer relationships to ensure repeat business
- Other duties may be assigned
Qualifications – Service Advisor:
- MUST have prior experience as an Assistant Service Manager or a Top Performing Service Advisor in a dealership or independent repair facility
- CDK experience is a plus!
- A strong understanding of automotive technology and the automotive industry
- Great customer service and communication skills
- MUST be a great team player, the success of the team is paramount!
- Strong organizational, decision-making and problem-solving skills
- Works well in a fast-paced environment
- Professional appearance and a positive attitude
- Good work ethic and computer skills
- Valid driver's license and good driving record
- Must be authorized to work in the U.S.
- Please upload your resume and complete the online assessment for priority consideration!
- Applicants must pass pre-employment screening
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
