Technology Associate - Military veterans preferred

The Opportunity

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,300 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

BRHP seeks a Technology Associate who supports BRHP’s mission and purpose and will provide effective project technical support to staff and stakeholders, along with excellent customer service. Reporting to the Operations Manager, this position will ensure the smooth operation of organizational technical operations, will respond to and resolve technical issues across the organization, and will make recommendations for and assist with implementation of improvements.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work for the Technology Associate. This is not a complete listing of all responsibilities, duties, or skills required.

• Serve as the first point of contact for users seeking technical assistance over the phone, email, or Slack.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Learn the functions and back end of software in order to guide users through the steps to achieve specific goals.

• Aid the operations team in conceptualizing updates and upgrades that will enhance users’ experience.

• Deploy hardware for new users and track hardware assets in centralized database.

• Elevate issues to third party IT vendor as needed.

• Inform staff of changes to the IT environment, common issues and solutions, and best practices.

• Assess need for computer or software in the organization. Training needs may include support for new hires, for employees in new roles or with new assignments, and for organization-wide training on new software, programs, or company-wide information technology (IT) system changes or policies.

• Maintain current knowledge of IT system modifications, development of new software programs or services, and other pertinent changes that may drive organizational needs.

• Maintain hardware and software used internally and externally by the organization.

• Run regular reporting and scripts to maintain workflows and organizational deadlines.

• Develop and troubleshoot workflows to increase efficiency for end users.

• Provide feedback to management team when modifications could improve user-friendliness of the programs, applications, and processes for which regular training should occur.

• Performs other related duties as assigned.

Required Knowledge & Skills

• Thorough understanding of a good range of computer software including word processing and desktop publishing, databases and spreadsheets, accounting programs, and use of the internet.

• Ability to patiently explain technical material to less technically proficient users.

• Excellent verbal and written communication skills.

• Organized with attention to detail.

• Proficient in Microsoft Office Suite, Windows 10, SharePoint and Power Automate.

• Ability to work independently and as a member of the Operations team.

Qualifications

• Bachelor’s degree, preferably in Computer Science or related field, required.

• At least 2-4 years of experience is required.

How to Apply

• Submit a cover letter tailored to the Technology Associate opportunity and resume

• For more information about the organization, visit www.brhp.org

• Job Type: Full-time, plus benefits.

• Annual Salary: $56K Annually

**Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required! In addition, under the guidance of the Equal Employment Opportunity Commission (EEOC) on workplace COVID-19 vaccination policies and in accordance with BRHP’s duty to provide and maintain a workplace that is free of known hazards to protect the health of our employees, their families and our customers, BRHP requires employees to provide proof of the COVID-19 vaccination when asked. Effective July 1, 2021, newly hired employees must provide proof of the COVID-19 vaccination (including initial doses and booster) at hire. Only an approved reasonable accommodation will be accepted to be exempted from this requirement for newly hired employees. If proof of the COVID-19 vaccination is not provided at or before Onboarding, then a negative COVID-19 test taken within the last 72 hours must be submitted on your first day in the office. **