Sleep Management, LLC dba Viemed
Business Systems Analyst
Job Category: Information Technology
Requisition Number: BUSIN001989
Full-Time
Essential Functions and Responsibilities
- Conduct thorough research on software systems to understand current functionalities and the implications of proposed changes.
- Analyze operations to identify opportunities for process automation.
- Lead the charge in meetings and documentation related to VieMed’s Change Management lifecycle.
- Document the scope of software update requests through detailed research.
- Capture and document business requirements and process management workflows.
- Translate business needs into specific, comprehensive functional requirements for the project team.
- Ensure close collaboration with project teams, validating that all requirements are addressed.
- Oversee vendor and service provider performance to ensure standards of quality and service are met, reporting any deviations promptly.
Knowledge, Skills, and Abilities
- Preferable experience with healthcare applications such as DME, EHR, Salesforce, call center solutions, and medical billing software.
- Comprehensive understanding of application functionalities, supported products/services, and business processes.
- Knowledge of application security, user roles, data import/export, and storage.
- Familiarity with the integration and security aspects of associated applications.
- Understanding of data field definitions and database structures of applications.
- Awareness of compliance standards related to the supported products and services.
- Ability to develop and maintain detailed application administration documentation.
- Working knowledge of business process mapping and project management.
- Expertise in assigned core business applications.
- Exceptional communication skills in English, both verbal and written.
- Strong interpersonal skills, with the ability to engage with diverse personalities.
- Proficient in facilitating group meetings and conducting interviews, listening, observing, and modeling.
- Advanced PC skills, including MS Outlook, Excel, Word, PowerPoint, and Visio.
- Excellent analytical, problem-solving, and organizational skills.
- Ability to manage multiple projects simultaneously and work with minimal supervision.
- Commitment to providing outstanding service to VieMed members, both internal and external.
Education and Background
- Minimum 4 years of business analysis experience within a mid to large-sized organization and/or consulting.
- Bachelor's Degree in Computer Science, Business Administration, or a related field is required; relevant experience may be considered in lieu of degree.
- Familiarity with the HealthCare industry is strongly preferred.
- Project management experience is highly valued.
- Experience with Open Solutions applications is advantageous.
- At least one year of experience supporting critical application software (both on-premise and SaaS) is required.
VieMed is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. Join us in our mission to continue making a difference in patient care through innovative and teamwork-driven solutions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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