Job Summary:
The Executive Assistant provides support and communications to customers from the Customer Service Center. Employees are scheduled to work during the Customer Service Center's operating hours, from 8:00 a.m. to 4:00 p.m., Monday through Friday. The position also supports two off-site customer support offices. CSS work is to provide a single point-of-contact to the broad array of services offered to our customers.
Essential Job Functions:
- Responds to all telephone, walk-in, and electronic inquiries for assistance.
- Enters requests service into the Service Order Request Database (SORD) and notifies the appropriate first responder for action.
- Utilizes an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representative.
- Create meeting reservations in the Conference Room Scheduler; scans the system to ensure no double bookings are created or addressed immediately.
- Receives and creates compound parking permits based upon justifiable need and space availability.
- Coordinates with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriate.
- Serves as the face of our client to greet customers and answer inquiries professionally and eloquently.
- Captures productivity metrics and submits weekly as requested.
- Performs other ad hoc administrative duties as assigned.
Minimum Requirements:
- High school diploma or GED
- Excellent communication skills
- Basic computer skills (MS Word, MS Excel, and Lotus Notes)
Preferred Qualifications:
- One (1) year of recent experience working at a customer service center is desirable.
- Knowledge of IC regulations, policies, practices, and procedures.
- Strong interpersonal skills to maintain effective working relationships with team and customers.
- Good oral and written communication skills sufficient to respond to customers’ routine questions clearly and concisely.
- Ability to manage their own activities and workflow under tight deadlines.
- Ability to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions.
- Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.
- Ability to adapt to changing work requirements and priorities that may require overtime or extended hours.
Security Clearance:
Active Top Secret SCI Clearance with Polygraph – TS/SCI with Full Scope Poly.
Intrepid Global Solutions, LLC.
Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Global Solutions, LLC. (“IGS” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
