At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Strategic Acct Exec, Key Accounts is accountable for renewing the customer year over year in the 100 - 5,000 lives segment.
Primary Responsibilities:
- Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these customers
- Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customers
- Create the strategic retention and growth plan for each assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool
- Strategically plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
- Value delivery to customer including plan performance, account management and service results
- Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business
- Facilitate the lifecycle of the customer relationship from RFP to renewal
- Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
- Select (with the assistance of the Account Coach), lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer's relationship with UnitedHealth Group
- Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process
- Prepare, host and follow-up an annual strategic planning session with the customer
- Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Current Life, Health Insurance license
- Proven track record of over 5+ years of working with senior-level executives for client relationship management and consultation within the Insurance industry in the Key Accts/Mid Market space
- 5+ years of strategic and consultative selling experience within the Insurance industry
- Proven excellent negotiation/influence, collaboration, and listening skills
- Proven excellent messaging, positioning and presentation of information for customer impact and influence
- Experience in advance written communication and presentation skills to deliver our value
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
