Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton's AI-augmented mobile testing platform uniquely delivers one-hour continuous testing and integration. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta.
At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience.
We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed (otherwise known as unlimited PTO), and an annual stipend for employee development through our Growbition program.
Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™ and one of Georgia's Top 40 Technology Companies in 2022 and 2023. As one of Atlanta's "Best & Brightest" we're searching for the best and brightest to join our team and help us continue to deliver the best experiences - internally and externally
What You'll Do
As a Technical Success Engineer (TSE), you will join an innovative, solutions-oriented Product Operations team. Armed with your Quality Automation experience, you will engineer outstanding products that allow our customers to rapidly unlock value from the Kobiton platform and help those customers to fully integrate with our features. Working alongside other members of our Product Operations team and in hand with our Go-To-Market team, this role will focus on product installations, migrations, training, and issue resolution to support customer and organizational success.
Responsibilities
- Help customers unlock value from the Kobiton Platform
- Drive customer adoption by ensuring customer users and administrators have the tools and knowledge to extract full value from the product.
- Serving as an expert in resolving customer technical issues, minimize impact and value loss to the customer through timely resolution of those issues.
- Help drive integrated value and Kobiton adoption through the progress of automation adoption in our customers
- Contribute to the continuous improvement of Kobiton products and customer value through articulated feedback
Requirements - Minimum five years of experience as a hands-on Automation Engineer, SDE, or other automation expert in a large enterprise.
- Deep experience and knowledge (through practical use) of quality automation frameworks and languages, such as Appium, XCUITest, etc.
- Significant experience in a large mobile testing organization within a large enterprise.
- Practical problem resolver, focused on outcomes and impact through solving complex technical problems.
- Ability to apply analytical skills to resolve coding issues and execution issues.
- Experience mentoring and/or teaching less-experienced team members new approaches to automation testing.
- Ability to learn new frameworks and apply new technologies to solve automation issues.
- Excellent problem-solving skills and ability to comprehend and communicate complex technical issues.
- Proven experience in educating customers and building strong relationships cross-functionally to drive performance improvements.
Benefits - Join a team that is impacting the ever-changing and growing mobile industry.
- Work with an extraordinary and diverse global workforce.
- Collaborate at a great office located in the 1776 building between Buckhead and Midtown.
- Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program.
- Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO).
- Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and 80% coverage for your family.
- Contribute to a 401(k) retirement plan.
- Any expectant parent can take part in our Paid Parental Leave Program.
- Access coffee at Bellwood Coffee Shop and fitness center in the 1776 office for FREE.
- Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours.
Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.
