Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Business Analyst (Systems/Applications Analyst, Sr)
US-OR-Hillsboro
Job ID: 2024-29321
Type: Regular Full-Time
# of Openings: 1
Category: Information Systems
Hillsboro, OR
Overview
This position works on the Hillsboro Operations & Administrative Applications team (HOAA) in ITG supporting the Hillsboro Medical Center (formerly known as Tuality) partnership with OHSU. OHSU is the IT service provider for Hillsboro Medical Center (HMC). HOAA is a team of 5 people responsible for the administrative applications used by the hospital, data feeds from the HRIS system to benefits, timekeeping and retirement systems. This team also manages the server the HRIS, Intranet and other critical applications are on, as well as other minor application support.
The Systems/Applications Analyst, Sr. is a critical position that works with Hillsboro Medical Center (HMC) customers to:
- Coordinate with OHSU and HMC resources to evaluate new project requests, determine ITG resources needed and then work with Director to determine priority for the team.
- Act as Project Manager and/or Sr. Business Analyst for projects of all sizes.
- Act as a backup to another Systems/Applications Analyst, Sr. on the team focused on operational work.
- Review/respond to ITG incidents related to applications this team owns, act as the Incident Owner where assigned, following standard process to manage the incident.
- Work with ITG Communications and HMC communications teams as needed to communicate relevant project and/or incident information.
- Evaluate requests for information, changes and projects, documenting requirements, design and develop SBAR’s for OHSU and HMC leadership
- Assist in the selection and implementation of computer applications, provide support for the operation and maintenance of existing computer applications
- Work closely with OHSU Healthcare applications teams to follow OHSU standards, protocol and procedures for managing clinical projects.
- Identify opportunities for process improvement and manage that improvement using standard methodology.
- Provide support/guidance for the technical team members where they are resources on projects or work efforts.
HMC users need to navigate a complex suite of applications across 2 networks to do their jobs; it is critical for this position to understand the end user experience/workflow and take this into consideration as new projects are initiated to analyze the impact.
The successful candidate is someone who can:
- Utilize their well-rounded education and experience to think critically, creatively and execute ideas.
- Build and maintain professional relationships with peers, customers, and executives across the organizations.
- Digest new information quickly and incorporate it into current discussions, plans, project work.
- Be able to accurately prioritize competing priorities and keep work efforts moving forward.
- Work independently to make operational decisions in line with OHSU standards.
- Work with all levels of management at both Hillsboro Medical Center and OHSU to address project and operational needs.
- Collect, analyze data, and make decisions based on multiple sources of information.
- Identify and implement internal process improvement opportunities regularly to improve customer experience and team efficiency.
- Work with HMC customers to identify process improvement opportunities in HMC workflows and suggest a path forward to implementing change.
- Participate in self-paced learning, apply knowledge to this role, incorporate new tools into daily operations.
- Craft professionally written, complete, business-appropriate writing quickly in response to critical issues/incidents and project documentation, operational support documents.
- Take ownership of all work and see it through to completion.
- Understand the “big picture” and determine path forward to achieve the stated goals (for the team and the organization).
- Communicate effectively using multiple modes to OHSU, HMC leadership, peers, project team and customers.
- Work efficiently and effectively remotely using the tools available to achieve high quality results in line with leadership and customer expectations.
ResponsibilitiesEducation:
Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
Experience:
- Relevant experience conducting efficient and effective meetings with stakeholders, customers of varying backgrounds to accomplish stated outcomes.
- Relevant experience utilizing standard project management methodology.
- Relevant Business Analyst experience with ERP specific to HR/Payroll/Finance functions.
- Experience working in a healthcare organization.
Job Related Knowledge, Skills and Abilities:
- Demonstrated strong verbal and written communication skills in a business environment.
- Demonstrated ability to learn new tools and quickly apply to current work environment.
- Demonstrated ability to work with diverse customer base and provide excellent customer service while maintaining process, protocol and standards.
- Demonstrated ability to manage competing priorities and projects, while also tending to production issues/needs.
- Demonstrated ability to work in a self-directed environment with minimal supervision/direction following ITG policies/procedures/management expectations.
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