Technical Services Manager* - Military veterans preferred

Position Summary

This position is on-site in Alexandria, VA

National Capitol Contracting (NCC) is seeking an energetic, exceptionally organized Technical Services Manager to join our dynamic team of professionals on a full-time basis to support a major federal agency just south of Washington, DC.

The Technical Services Manager’s primary responsibilities include ensuring the smooth planning and execution of IT and Collaboration service delivery to on-premises and remote federal workers, oversight of Tier 1 and 2 service managers, coordination of maintenance and upgrades to technical systems, and participation in enforcement of security policies.

At NCC your voice, your skills, and your professional development matter. If you are technically oriented but enjoy interfacing with users and managers to collectively achieve a mission, we may be looking for you! This is an opportunity to make a difference and significantly advance your career, your impact, and your capabilities.

Minimum Requirements

• Minimum 4 year degree in related field
• 5+ years’ total professional experience in a related management role.
• Experience working with vendors and organizing business activities, contracts, renewals, invoices, and billing-related items.
• Knowledgeable about IT activities, with a higher level of understanding of IT service management concepts such as incident management, request management, and change management -However, there is no need to be an expert as long as you are open to asking questions and finding answers to better understand the activities of the Agency.
• Competence with productivity applications such as Office 365, Teams, ITSM platforms like Remedy or ServiceNow, Project, Visio, or Agile tools to perform work duties and produce reporting.
• Experience working with vendors and organizing business activities, contracts, renewals, invoices, and billing-related items.
• Effective and sound decision-making skills.
• Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity.
• Passion for execution and getting things done.
• Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making.
• Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents.
• Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners.
• Ability to influence teams & drive alignment among multiple stakeholders.
• Demonstrated experience in creating and driving efficient processes at scale.
• Can navigate the company culture and organization to build working relationships with internal stakeholders across multiple disciplines.
• Ability to effectively communicate, manage your time, and organize your schedule to optimize productivity.

Preferred Qualifications

• Experience in either IT, Finance, Accounting, or Business Administration a plus.
• Public Trust Clearance.

This is a full-time position. NCC offers a competitive compensation packages: hourly rate is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.

NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

*This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by the Program Manager and/or direct manager.