Service Sales EMEA Territory Manager - Military veterans preferred

Quantum


Job Category: IS - Inside Service Sales
Requisition Number: SERVI002061
Posted : April 12, 2024
Schedule: Full-Time
Location: Bracknell - Arlington Square | Bracknell, BERKS RG12 1WA, GBR

With over 40 years of innovation, Quantum's end-to-end platform is uniquely equipped to orchestrate, protect, and enrich data across its lifecycle, providing enhanced intelligence and actionable insights. Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to bring their data to life, because data makes life better, safer, and smarter. Quantum is listed on Nasdaq (QMCO). For more information visit www.quantum.com.

Reporting to the EMEA Service Sales Manager, the Service Sales Territory Manager is responsible for generating service revenue against their targets for territories within their EMEA region. The ideal candidate will have previous experience in a similar role, be pro-active, have excellent communication skills, and be able to work with an international team. Fluency in English and French is essential.

Our ideal candidate lives in the Berkshire area and is able to work a hybrid home/in-office schedule.

Job Responsibilities

Responsibilities include, but are not limited to:

• Providing quotations on contract renewals.
• Providing warranty renewals via partners or direct to end users.
• Daily management of the salesforce.com tool.
• Managing service requests.
• Assisting partners on quoting from Quantum WW Price Book or ASP Partner Program.
• Working in close partnership with Service Sales Territory Managers across EMEA and APAC territories, providing cover when required.
• Assisting and working with Service Sales Teams in US.
• Working closely with the EMEA and APAC sales teams, communicating leads for new business, customer concerns, and/or issues.
• Working closely with EMEA finance to ensure new accounts are created correctly, purchase orders are raised, invoices are paid, etc.
• Producing regular reports and metrics as requested.
• Attending regular Quantum Sales or Company meetings, both in the UK and internationally on occasion.
• Assisting the technical support team in resolving customer data issues.

Required Skills and/or Experience:

• 2+ years relevant experience with an inside sales or professional customer service role preferred.
  • Previous experience working in a customer services or service sales environment would be a useful asset, particularly dealing with partners and end-users in a multi-tiered environment.
• Must be fluent in English and French. Other languages beneficial but not required.
• Excellent written and verbal communication skills, with strong follow-up.
• Must be PC literate - knowledge of Microsoft Office Software (Word, Excel, Outlook, etc.).
• Experience with and ability to use Salesforce.com and ERP software (Microsoft D365 and/or Oracle CRM) a plus.
• Ability to work independently and without direct supervision.
• Professional attitude, willing to learn and develop in a role.
• Organized, self-motivated, and able to work on your own and in a team.
• Flexible and adaptable.
• Candidates must be eligible to work in the UK.

Why Should You Join Quantum?

At Quantum, we understand how to help you capture, manage, and store your video and data - to realize its infinite possibilities. We leverage decades of expertise in storage technology to deliver bold, innovative solutions to forward-thinking organizations. Our technology and services are uniquely designed for video and large data sets - applications that will make up an estimated 80% of all data by 2025. We provide end-to-end solutions built for every stage of data's lifecycle - offering ultra-fast performance, real time collaboration and analysis, and low-cost archiving - on-premise or in the cloud. We are a company committed to helping to create, innovate, and protect, so together we can make the world a happier, safer, and smarter place.

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