2024-04-16
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Nashville
Tennessee
37247
United States
PRODUCT SUPPORT SALES REPRESENTATIVE
Job Type Full-time Description The Product Support Sales Representative (PSSR) is responsible for selling service and parts to
accounts within their local territory and/or book of business. The PSSR is also the liaison between
the customer and The Bailey Companys parts, service, and sales departments, and therefore plays
a key role in customer satisfaction. Finding and developing new customers is as important as
maintaining relationships with existing accounts, and both strategies are required to meet sales
goals. Product Support Sales Representatives use the companys CRM as a tool to manage their
accounts and quotes.
**Responsibilities**
Manage relationships at current customers and accounts
Find and develop new customers using various sales tactics, including cold calling, inside
sales, promotions, and research (EDA, SMA, etc.)
Serve as the liaison between customers and the companys service, parts, and sales departments
Communicate and share information with the Equipment Sales Representative regarding customer equipment needs
Promote ad sell service programs (machine maintenance, repair, inspection, etc.) to customers within their sales territory
Promote, sell, and provide operator training programs, fork and machine inspections, etc. to customers
Assist customers with ordering parts, managing parts inventories, and scheduling service work.
Perform customer service surveys and follow up to ensure customer satisfaction
Develop sales plans, forecasts, and strategies for specific regions and customers as requested by management
Maintain updated customer accounts, equipment, and service history information in CRM and DIS
Work with sales coordinators, parts managers, and service managers on sales orders, contracts, credit applications, and other
documents to complete the sales process
Log detailed call reports about sales calls and customer updates in CRM
Quote parts and services in CRM and manage the status of all quotes in the system
Assist with accounts receivable collections as needed
Participate in the Bailey Companys safety, training, and environmental sustainability programs
Requirements The incumbent should be personable, proactive, a problem solver, reliable, ethical,
intelligent, highly motivated, and able to adapt to the forces around him/hercustomers, suppliers,
department employees, and co-workers
**Education**
College degree
**Experience**
2 + year preferred
**Skills and Abilities**
Great written and verbal communication skills (position requires significant face to face time with
both customers and fellow employees)
Excellent interpersonal and customer relations skills
Proficient at Word, Excel, PowerPoint, etc.; willing and able to learn new technology
General knowledge of maintenance, repair, and parts department functions
Ability to maintain a positive presence in the workplace.
Strong multitasking, time management and organizational skills
Safe work habits
Ability to handle conflict.
Willingness to adapt, learn, and take direction.
**Licenses Required**
Valid Drivers License
