Arvest Credit Card Merchant Relationship Advisor - Military veterans preferred

Pay is based on a number of factors including the successful candidates job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Summary:

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission

People helping people find financial solutions for life.

Job Title: Arvest Credit Card Merchant Relationship Advisor

Under the minimal direction of the ACC Regional Merchant Sales Manager, the ACC Merchant Relationship Advisor is responsible for developing new Merchant business, sourcing new sales opportunities from assigned local bank relationships, Treasury Management, and other strategic partner referrals, as well as internal and external networking opportunities. The incumbent will also ensure client satisfaction through value-added services and relationship retention. Responsibilities include performing the consultative sales process by leveraging their expertise with merchant services, related solutions, and other bank products and services. The incumbent primarily holds a sales position and must be able to use appropriate Arvest and processor resources to provide the required technical, problem-solving, and analytical skills to meet the overall service objectives. The incumbent is expected to travel in their assigned region up to 75% of the time.

What You Will Do at Arvest:

(Other duties may be assigned.)

Execute Merchant Services sales and retention strategies in the assigned portfolio of bank customers and prospects to profitably grow the portfolio, including revenue, sales goal achievement, and client satisfaction. Assume relationship management responsibility for new and existing clients. Follow the Customer-Focused Banking (CFB) discipline and approach to client retention and development.

Use vital networking and relationship management skills, business acumen, and knowledge of the assigned markets to ensure client satisfaction with existing merchant accounts. Also, source new business opportunities and ensure the opportunities are pursued appropriately and efficiently. Leverage relationships with local banks business banking and branch sales teams, Treasury Management advisors, and other strategic partners to source new sales opportunities.

Work with existing clients to fulfill needs with value-added additional solutions. Drive incremental revenue to the bank via new account revenue and client retention.

Conduct portfolio and/or merchant profitability reviews to ensure profit is within acceptable margins.

Complete weekly call reporting details accurately and before weekly team calls.

Perform the end-to-end sales process independently, from cultivating and maintaining relationships to closing the deal, ensuring a seamless setup of merchant payment solutions. Support the merchant to use processor sales support, merchant support resources, and other self-service tools.

Provide expert advice to customers and prospects to optimize merchant services solutions supporting their business functions. Recommend best-in-class merchant services solutions that best fit their business and process efficiency.

Conduct annual retention visits with top-tier clients, including preparation, scheduling, and performance of an annual business review. Ensure effective communication with local bankers to ensure end-to-end relationship management. Business reviews include analysis of current account pricing, technology updates and business recommendations.

Develop strong relationships with strategic partners, including but not limited to Treasury Management and Business Bankers, regarding customer requirements to ensure a full range of appropriate solutions are delivered.

Attend industry-focused training opportunities to ensure product expertise. Leverage marketing programs and materials to present Merchant Services and generate sales opportunities effectively.

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.

Supervisory Responsibilities:

NA

Responsibilities:

Toolbox for Success:

Associate's Degree in a business-related field (Business, Finance, Marketing, etc.) or equivalent relevant experience required.

3 years of business/professional sales or marketing, business development, account management, fundraising/sponsorship/networking experience required.

Demonstrated knowledge of Excel, Word and PowerPoint required.

Experience in retail financial services preferred.

ETA Certified Payment Professional (CPP) preferred.

Arvest experience preferred.

Relevant military experience is considered for veterans and transitioning service members.

Physical Demands:

The associate must be able to travel occasionally by themselves within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We offer competitive compensation, benefits packages, and significant professional growth.

Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.

Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.

Grade 14

**Pay Range:**$49680 - $58995 per year

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