Overview:
Our Culture:
At Resorts World Las Vegas, our culture is YOU. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.
Summary Statement:
The In-House Promotions position markets the nightclub, restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. The ideal candidate assists guests with special requests all while maintaining customer relationships and adhering to Resorts World Las Vegas Service Standards. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.
Job Duties:
Primary Job Duties: Includes but is not limited to:
- Deliver a daily/nightly guest list of a preferred clientele on specified days. Follow and execute weekly schedule day/night.
- Interact, entertain and provide guests with information in a professional, cordial and exemplary manner while recognizing and cultivating regulars. Respond to all guest inquires and requests.
- Drive business through booking guest list and table reservations
- Execute weekly goals (Guest List Requirements).
- Ensure guests are aware of events and supports the execution of them.
- Maintain social platforms as indicated by management. Post events, communications and participate in marketing campaigns via social media.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested
- Meet and greet guests and expedite them into the venue
- Focus on establishing contacts, building network, and database growth
- Daily promotional outreach
- Focus on driving GA to the venues
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested
Qualifications:
Competencies: Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience working in a day club or nightclub.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- Must be 21 years of age
- High school diploma or equivalent
- At least one year of previous experience as a Promoter in a similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Position required licenses
- Gaming registration
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an AmbassadorNo matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in SafetyIf you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in SecurityIf you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVSIf there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest ExperienceIf a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
