2024-04-16
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Birmingham
Alabama
35275
United States
** Product Support Sales Representative - Truck Engine**
**Job Category****:** Sales and related **Requisition Number****:** PRODU003263 Showing 1 location **Job Details**
**Description**
The Product Support Sales Representative for the Truck Engine Division will be responsible for the continued growth of truck service at all locations in their territory. The position requires direct sales calls to prospect customers in the heavy duty truck market. The PSSR will work closely with other Truck PSSRs to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need. The primary focus of this position is to grow total truck service sales. This person must have a strong working knowledge of Class 8 truck and trailer OEM equipment paired with a strong work ethic. This position is a direct support role focusing on the sale of service repairs.
* Maximize service sales in assigned territory
* Coordinate service customers to TTCO service shops
* Assist other PSSRs in the selling of service sales
* Develop and sell Customer Support Agreements and maintenance programs
* Maintain accurate customer data records
* Assist in collection of past due invoices
* Monitor and report product performance and competitive activity
* Provide liaison support between customer, TTCO, and our vendors
* Establish and maintain personal working relationships with customers
* Follow up on past repairs to ensure customer satisfaction
* Inform customers on status of repairs
* Negotiate mutually agreeable settlements on customer complaints
**Skills**
**Required**
**Customer Service** *Advanced* **Microsoft Office** *Advanced* **Written Communication** *Advanced* **Parts Identification** *Advanced* **Problem Solving** *Advanced* **Relationship Building** *Advanced* **Selling** *Advanced* **Education**
**Required**
High School or Equivalent or better.
**Experience**
**Required**
A strong knowledge of OEM equipment and/or components is required. Experience using personal computers and basic typing skills are required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
