A Day in the Life:
The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.
The salary for this position is $20.00 per hour.
What You’ll Do:
- Review and resolve overdue rental files in a timely manner within established guidelines.
- Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
- Research renter status, including contact methods.
- Contact renter through phone and written communication (text, email, letters, etc).
- Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize.
- Work with Locations and Corporate Security to resolve contracts.
- Assign vehicles to vendors, as appropriate.
- Other responsibilities and projects as assigned.
What We’re Looking For:
- Experience in customer service, collections, or a call center environment
- Previous Car Rental experience, preferred
- Moderate efficiency in MS Office, including Excel, Word, and Outlook
- Ability to learns and achieve proficiency in new software applications
- Excellent verbal and written communication skills
- Ability to work independently
- Demonstrated attention to detail
- Bilingual is a plus
- Excellent organization, time management, investigation, and analytical skills
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
