US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
The Truss Manufacturing Technology Analyst provides advanced systems administration, installation, and support for all USLBM's Manufacturing applications and technologies. The Truss Manufacturing Technology Analyst is responsible for maintaining applications, executing IT controls, troubleshooting issues, and responding to escalated support requests promptly while maintaining the knowledge and skills necessary to perform the duties that will provide exceptional support of our customers. This role is also responsible for ensuring that all assigned responsibilities are documented, accurate, and current in IT's knowledge base while ensuring that all established USLBM and IT policies and procedures are followed and applied throughout the course of performing their duties. Previous experience with MiTek and/or Alpine and experience with truss/components is preferred.
Things you should know about working at US LBM:
- We are all about teamwork! All positions are hands-on, and we band together when necessary.
- We support each other. We have local and corporate team members to help you along the way and partner on projects as appropriate.
- We are in a relaxed atmosphere; this is not a suit-and-tie environment.
- We work hard. We are a continuous improvement-driven organization, and we are focused on keeping organized and on task.
How you will spend your days as an IT- Truss Manufacturing Technology Analyst:- Develop and maintain an advanced understanding of USLBM's use of technology within all our truss manufacturing facilities.
- In-depth knowledge and use of USLBM's Manufacturing software applications (i.e. Mitek, Alpine, etc.).
- Apply expert technical skills and knowledge and exhibit expert troubleshooting techniques in supporting manufacturing IT technologies that could include, but are not limited to, various IT software applications, networks, and the underlying server platforms across USLBM.
- Develop, maintain, and execute best practices in USLBM's Enterprise Applications administration.
- Ensure application performance meets business requirements through application performance monitoring and system configuration and tuning.
- Provides oversight or supervision to leads and analysts as required.
- Define and document issue root cause analysis (RCA) and recommend permanent remediation.
- Work with IT associates and business partners to identify opportunities and adjust IT services accordingly.
- Lead the development of standards and operating procedures for related USLBM IT services.
- Maintain consistent and professional customer service and communication with end users and IT associates.
- Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.
- Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures.
- Maintain advanced working technology knowledge.
- Develop and maintain IT service area documentation - process and procedures.
- Must provide leadership with the knowledge and experience to "get things done".
- Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.
- Provide technical assistance, guidance, and leadership to other analysts and IT associates.
- Work with management and vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented USLBM needs, policies, and best practices.
- Collaborate with colleagues to identify and remediate issues.
- Develop work processes and best practices and implement changes to streamline operations.
- Responsible for developing related service goals and measures to attain service levels.
- Ensure current applications and services are updated and aligned with the implementation of new applications.
- Create and implement risk mitigation processes and conduct reviews to determine application weaknesses.
- May supervise small teams of leads or analysts.
- Tasks may include developing troubleshooting programs and supervising system modifications.
- Other duties as assigned by Management.
We offer...- Health care benefits, starting the first of the month after 30 days of employment
- Monday - Friday schedule
- 401(k) with company match
- Closed holidays
- Paid time off
- Employee discount
- Relocation
- We'll support your educational and career goals with our continuous education programs
We want you to join the team if you can check these boxes:- Required Education - Degree in IT Management, Computer Science, or other related field or equivalent experience.
- Required experience - Minimum seven years experience in IT.
- Technical expertise - Expert level knowledge/hands-on experience for the following:
- PC - Windows 10
- Server - Windows 2019/2016/2012
- Database - SQL Server 2019/2016/2012
- Network - Base connectivity, cabling, Access Points, Switches, and Router troubleshooting.
- Travel - up to 50% travel is required.
- Weekend and after-hour work is expected for projects or assignments, necessitating activities that need to be accomplished when USLBM manufacturing facilities are not operational.
- Works independently with little day-to-day supervision.
- Ability to support multiple efforts in parallel in a high-matrix, fast-paced, multi-site organization experiencing rapid growth.
- Provides leadership by exhibiting influence and expertise and is responsible for making significant decisions related to the company's applications.
- Ability to lead and work in remote teams across time zones and geographies.
- Excellent presentation and interpersonal skills, including written and oral communication.
- Physical demands include standing, walking, or sitting for extended periods of time and bending, stooping, and maneuvering to locations of wires, computers, or network equipment, and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds.
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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
