2024-04-16
AppCast (https://www.appcast.io)
Customer Service
/yr
full-time
employee
Warsaw
Poland
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
With category leading brands such as Sensodyne, Voltadol and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.
About the role
Haleon is currently looking for a Customer Supply Chain Lead for Portugal.
The role will support delivery of strong performance and Supply Chain processes across Portuguese market, in line with BU Commercial strategy.
The aim of the role is driving operational excellence, optimizing Service, Costs and Cash performance by close cooperation with local Commercial team and European Supply network. An, and leading the transformation programs in the local market.
Key responsibilities
Responsible for Customer Service, Demand planning and IBP, Supply planning, Logistics
Direct report to Regional Supply Chain Director South Europe and dotted reporting line to General Manager Portugal
Drive IBP/ S&OP process delivering a Demand Plan with a high level of Forecasting accuracy
Create proper E2E Supply Chain visibility and collaboration with Production sites so to optimize the OTIF performance
Redefine ways of working to constantly optimize E2E inventory value and delivering yoy reductions, without affecting service performance.
Prioritize people as key factor for success: coach, develop and engage the local team
Promote ideas to minimize cost increase impact and drive their execution so to reduce yoy overall QSC costs
Lead projects to improve customer communication and integration (ie: salesforce, web platforms, e-invoices,etc) and lead customer collaboration program to improve customer relationship to be top 3 supplier measure by Advantage survey
Qualifications and skills
Bachelor’s degree or equivalent experience in SC operations
8 Years experience in a similar role
Fluency in English.
Experience in Strategy building and performance management.
Ability to learn and incorporate new knowledge in a short period of time.
People and change management experience.
Strong experience in matrix work/stakeholders management at senior level.
Great commercial understanding and financial acumen.
Excellent communication and influencing skills.
Great at prioritizing, comfortable with delegated responsibility and a self-starter.
The ability to keep a holistic approach when communicating with key stakeholders.
Strong continuous improvement mindset.
Strong customer service mindset.
Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.
