Hospitality Communications Specialist - Military veterans preferred

Compensation Type: Hourly Highgate Hotels:

LEFT LANE Hospitality in partnership with Highgate Hotels is excited to introduce the Hotel Bardo. LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. Committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day.

 

Highgate, is a hospitality forward company that provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

Location:

 

 

Hotel Bardo Savannah

 

More than a hotel, Bardo is equal parts urban resort and neighborhood clubhouse. A collection of ephemeral moments, chance encounters, and stirring experiences from morning to night. Moments of exceptional rarity, tucked into a historic and beloved Savannah icon.

 

Overview:

Our team at Hotel Bardo Savannah is looking for a passionate and dynamic Hospitality Communications Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. ?The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times. 

Responsibilities:

• Answer all incoming calls, including Room Service and existing reservation modification requests, promptly and courteously. 
• Take food and beverage orders accurately, ensuring all special requests and dietary restrictions are communicated to the culinary team. 
• Provide detailed descriptions of menu items and resort offerings to anticipate guests’ needs and assist them in making informed choices. 
• Review reservation lead questions via Revinate tool. Ensuring that all guest inquiries are answered within a 24-hour period. 
• Provide guests with detailed descriptions of on-property programming and local activities to enhance their experience. 
• When appropriate, upsell guests to a higher room/suite category. 
• Handle all guest inquiries, communicating with all operational departments to respond to requests and resolve issues promptly and professionally. 
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort 

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Qualifications:

• Hard-working team player with a positive attitude and strong attention to detail 
• Passionate about hospitality and providing elevated service, and possess a desire to learn 
• Able to multitask and make decisions in a fast-paced environment 
• Excels at verbal and written communication 
• Excellent presentation and grooming standards 
• Previous experience with property management systems is a plus 
• Able to endure abundant physical movement in various work areas 
• Able to maintain a friendly and welcoming demeanor when addressing guests