Admin/Engineer (SCCM / Application Packaging) - Military veterans preferred

Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD. Trigyn's direct government client has a long-term contract opportunity in Baltimore MD (HYBRID Position) for an End User Engineer. The particulars of the opportunity are below: Description: The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues. Responsibilities: Application Packaging: • Develop, build, and maintain application packages for deployment from SCCM as well as Intune. • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. SCCM Administration: • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management. • Deploy, maintain, and upgrade Task Sequences for PXE imaging process. • Implement and manage SCCM scheduled deployments, compliance and reporting. Technical End User Support: • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Minimum Education and Experience Requirements: • Bachelor of Science degree and two years of experience OR a combination of education and experience • Excellent verbal and written communication skills. • Previous IT experience in government is preferred. • Knowledge of the installation, maintenance, and enhancement of microcomputer systems. BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.