Customer Service Representative - Military veterans preferred

Team Lead|Team Manager

Qualification:

Responsibility:

• Connect with the customer and provide highest level of satisfaction to the customer.

• Effectively communicate information on products,services or trouble shoot issues within the specified time frames as agreed.

• Strive to understand and resolve issues,queries at the first instant.

• Product Control.

• Produce daily and monthly profit and loss (PnL) timely and accurately.

• Accurately process manual adjustments.

• Flag any identified operational issues to superiors.

• Check and ensure feed completeness.

• Resolve upstream issues (like feeds system downtime etc)in conjunction with IT shared services.

• Valuations Control.

• Run the reports from different risk management systems (RMS )for the computation of variance.

• Run the initial reports for various reserves.

• Run the fair value hierarchy (FVH) reports and reconcile the Month over month (MOM).

• Calculate Valuation uncertainty calculations (eg Prudential Valuations and internationa financial reporting standards (IFRS13)).

• Run Controls reports and update the documentation.

• Finance and Accounting.

• Reconciliation of non key accounts with low value impact.

• Conduct first level reconciliation of general ledger (GL) and Sub Ledgers with low value.

• Escalate unreconciled items.

• Support resolution of GL reconciliation within time lines.

• Perform journal entry posting with addition,deletion control with necessary approvals.

• Process vendor invoices within agreed service level agreement (SLA).

• Set up vendor as per process guidelines.

• Perform two,three way match (goods receipt(GR) purchase order(PO) and Invoice) for PO Invoice (as applicable).

• Follow appropriate approval process for non PO Invoices.

• Detecting duplicate invoices and avoiding duplicate payments.

• Validate invoices which are due for payment run.

• Process manual payment wherever applicable with approvals.

• Reporting.

• Produce various month end balance sheet reports as per agreed process guidelines.

• Produce various daily,weekly,monthly PandL reports in a timely manner with high degree of accuracy as agreed with the client.

• Responsible for statutory financial statements after the financial year end.

• Execute daily and monthly regulatory reporting.

• Asset Management Fund accounting.

• Accounting daily Journal entries for cash,bank transactions in accordance with the relevant supporting docs as per agreed quality and turn around time (TAT) with clients.

• Preparing,accounting for Adhoc Fund accounting deliverables like Capital Call Distributions with accuracy.

• Perform cash,bank reconciliations on a regular basis.

• Prepare financial statements schedule of investments and portfolio valuations on a quarterly basis.

• Monitor the cash flows to facilitate capital calls and distributions on a regular basis.

• Perform bank accounting reconciliations on a regular basis.

• Prepare firm reporting on a monthly, quarterly basis.

• Asset Management Fund Operations.

• Ensure emails are tracked/ tagged to their respective items in the application.

• Perform low and medium complexity deliverables such as like documentation new investor on boarding updation , creation of investor data with highest accuracy and within timelines.

• Asset Management Fund Reporting.

• Preparing quarterly work papers and binders for controller reviews.

• Quarterly reporting of partners capital accounts.

• Firm PandL ,Balance sheet,Management Fee reporting to Financial Control.

• Assets Under Management (AUM),Net new Assets (NNA), Net New Revenue (NNR) reporting.

• Regulatory and Risk Reporting (TIC FIN 45 & FIN 46).

• Ratings report from Bloomberg S&P and Moody for issuers and assets across all portfolios.

• Performance deviation reports (Vs benchmarks using Sharpe Std Deviation and Beta).

• Restriction reports (Adherence against mandates,Investment Guidelines Monitoring).

• Techno function.

• Maintain update inventory for various market data products software products etc.

• Manage products sevices and software fulfillment.

• Validate expenses against Market data inventory fixes discrepancies and process invoices for payment.

• Liaise with vendor and get necessary Market data product access for small vendors web based services etc.

• Provide support in development ,troubleshooting for reports and maintenance.

• Play significant role in testing activities during version,Tools upgrades.

• Manage software license key delivery and vendor portal management.

• Project,Process.

• Meet process SLAs,metrics productivity and quality targets within the established timelines.

• Ensure 100% process guidelines are followed and met as documented.

• Adhere to audit compliance of all relevant processes as laid out in process documentation.

• Record data relating to production statistics end user related notes etc as appropriate.

• Record the output in the system provided by Cognizant.

• Stay updated withthe process knowledge,changes refer to knowledge updates,repositories to effectively complete assigned task,activities.

• Adhere to security practices set by organization (both client and cognizant).

• Highlight process related issues,concerns pro actively with TL,TMs.

• Generate process improvement ideas for better productivity accuracy and turnaround time.

• \People,Team Management.

• Complete all mandatory training,certifications as per the requirement of the business (Both customer and cognizant).

• Contribute to and participate in knowledge sharing sessions.

• Attend refresher training.

• Maintain up to date Standard Operating Procedues (SOPs) for assigned activities within scope on regular basis.

• Align individual goals with team objectives (work cohesively with the team).

• Participate and contribute to organizational activities.

• Record own attendance and time sheet related data to ensure correct billing.

• Provide individual performance data for reporting purposes as and when requested by the Process and Team Lead.