Salesforce Administrator - Military veterans preferred

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for a Salesforce Administrator in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, the ideal candidate will have a proven track record in Salesforce administration, with a strong understanding of the platform’s capabilities. This role involves collaborating with various departments to optimize Salesforce functionality, ensuring seamless workflows, and providing technical support.

WHY WORK AT ENACT

• We bring innovative thinking to the situations at hand
• We seek out and incorporate diverse views to strengthen our outcomes
• We work on challenging and rewarding projects
• We offer competitive benefits:
• Hybrid work schedule (shared in-office days Tuesdays – Thursdays)
• Generous Time Off
• 40 Hours of Volunteer Time Off
• Tuition Reimbursement and Student Loan Repayment
• Paid Family Leave and Flexible Spending Accounts
• 401k with up to 5% employer match
• Fitness and Emotional Wellness Reimbursements

LOCATION
Enact Headquarters, Raleigh, NC – onsite hybrid schedule

YOUR RESPONSIBILITIES
1. System Customization and Configuration:

• Customize Salesforce to meet the organization’s specific needs.
• Configure and maintain user profiles, roles, permissions, and security settings.

2. Data Management:

• Oversee data quality and integrity within Salesforce.
• Implement and maintain data import/export processes.

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3. Workflow Automation:

• Design, implement, and optimize workflow rules, process builder flows, and approval processes.
• Utilize automation tools to streamline business processes.

4. User Training and Support:

• Provide training to users on Salesforce features and best practices.
• Offer ongoing support to address user inquiries and issues.

5. Integration Management:

• Collaborate with cross-functional teams to integrate Salesforce with other business systems.
• Monitor and troubleshoot integration issues.

6. Reports and Dashboards:

• Create and maintain reports and dashboards to meet organizational reporting needs.
• Analyze data trends and provide insights to stakeholders.

7. Release Management:

• Stay current with Salesforce releases and assess their impact on existing features.
• Plan and execute Salesforce release management processes.

YOUR QUALIFICATIONS

• Minimum of 3 years of experience as a Salesforce Administrator.
• Salesforce Administrator certification (ADM201) required; additional certifications (Advanced Administrator, Platform App Builder) a plus.
• Strong understanding of Salesforce architecture, data model, and security model.
• Proven experience in system customization, workflow automation, and data management.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a remote team environment.

Preferred Skills

• Experience with Lightning Experience and Lightning components.
• Familiarity with Apex, Visualforce, and SOQL.
• Knowledge of Salesforce CPQ and/or Service Cloud.

Additional Preferred Qualifications

• Financial Services Experience:
• Demonstrated experience working in the financial services industry.
• Familiarity with financial data models, compliance regulations, and industry-specific Salesforce solutions.
• Proven ability to implement Salesforce solutions tailored to financial services requirements, such as managing client relationships, automating financial processes, and ensuring regulatory compliance.

COMPANY
Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S.

Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.