Consumer Access Manager - Military veterans preferred

**All the benefits and perks you need for you and your family:**

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**The community youll be caring for:** _AdventHealth Wesley Chapel_

From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness.

Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health.

50,000 sq ft community Health & Wellness Center.

Comprehensive womens health center named Inspiration Place that incorporates female physician specialists, womens imaging, pelvic floor and female physical therapy and a boutique spa.

Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times.

AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence.

Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco.

**The role youll contribute:**

The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external constituents/stakeholders. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

**The value youll bring to the team:**

Responsible for outcomes in assigned areas.

Maintains open communication and partners with clinical, financial, and administrative partners within the hospital.

Focuses on process improvement strategies with special attentions to KPI metrics.

Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports.

Qualifications

**The expertise and experiences youll need to succeed** **:**

Bachelors or 4 years experience.

Master's degree in business, education, Health Services Administration, or related field.

National Association of Healthcare Access Management (NAHAM).

Certified Healthcare Access Manager (CHAM).

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Financial Services

**Organization:** AdventHealth Wesley Chapel

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 24015179

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.