Customer Support Technician - Military veterans preferred

Customer Support Technician

Req number:

R2437

Employment type:

Full time

Worksite flexibility:

Onsite

Job Summary

We are looking for a motivated Customer Support Technician ready to take us to the next level! If you have IT work experience in computer systems or support, knowledge of basic hardware and software products, solving/troubleshooting skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Customer Support Technician with IT work experience in computer systems or support, knowledge of basic hardware and software products, solving/troubleshooting skills provide. The successful candidate will be responsible for supporting all technology hardware and software systems in our enterprise environment by providing in-person and remote technical support to our customers. This position will be full-time and onsite.

What You’ll Do

•  Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

• Assists in coordinating audiovisual setups and video conferencing support

• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)

• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed

• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software

• Collaborate and assist with other areas of the IT department on projects and initiatives

• Participate in after-hours (evening & weekend) on-call rotation

• Travel to remote locations to provide support, as needed

• Perform other duties as assigned

What You'll Need

Required:

• IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills

• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

• Ability to learn new systems and software in a fast-paced environment

• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change

• Ability to manage multiple priorities and work independently or as part of a team

• Capacity to perform in high-pressure situations, with strong organizational and time-management skills

• High school diploma or equivalent; additional certifications or relevant education is a plus

Preferred:

• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

• IT Enterprise experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.