2024-05-07
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Wilmington
Delaware
19894
United States
**Job Title:** Cashier Shift Supervisor (FT) Job Information **Category:** Cage Operations **Type of Assignment:** Regular **Position Type:** Full Time **City/Town:** Wilmington **State/Province:** Delaware
Job Description **JOB RESPONSIBILITIES:**
* Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
* Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
* Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
* Responsible for direct supervision, scheduling and training of all cashiering functions.
* May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
* Assigns team members to appropriate locations, as necessary.
* Communicate (both written and verbal) with and promote positive team member and guest relations.
* Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
* Maintain professionalism at all times when working with other team members and/or guests.
* Promotes outstanding internal and external guest relations and internal teams.
* Performs all other duties as assigned.
**JOB REQUIREMENTS:**
* Must have two (2) to three (3) years cashier experience.
* Must have one (1) year Supervisory experience.
* Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
* Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
* Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
* Knowledge of Microsoft Windows systems required.
* Act with discretion and maintain confidentiality in handling sensitive information.
* Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
* Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
* Must possess strong leadership, interpersonal, customer relations and communications skills.
* Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.
