Purolite, an Ecolab Company, is looking for an Sales Support Specialist to provide critical support to our customers during the sales process. As the Sales Support Specialist, you will liaise with our supply chain, sales and purchasing teams to quickly and efficiently answer customer questions and provide real-time assistance.
What you will do:
- Manger orders through the entire life cycle (order entry to invoice)
- Provide exception management, such as ensuring credit issues are resolved.
- Work closely with key members of Sales, supply chain, finance and regulatory/compliance to assure order fulfillment.
- Arrange appropriate logistics when necessary, shipping and tracking.
- Proactively mitigate customer service issues and escalate to Sales Support Supervisor or Manager where appropriate.
- Maintains communications with both internal and external customers for customer satisfaction.
Minimum Qualifications - Post Secondary degree or 1+ year professional experience
- Excellent written, verbal and communication skills
- Be self-motivated, results oriented, and proactive
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to work in our King of Prussia, PA office on a hybrid schedule.
Preferred Qualifications - Undergraduate degree or 2+ years professional experience
- Understanding of chemistry or other sciences
- Experience with SAP or other ERP systems
Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
