Job Description
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.
This is a Sherman Associates owned Hilton franchised location.
This position plays a major role in the hotel's Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. A server must be friendly, courteous, professional, and demonstrate strong communication skills. Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure.
Schedule: We are currently seeking part-time availability to include both weekdays and weekends.
Pay: $15.19/hour + generous tips
ESSENTIAL FUNCTIONS
- Serves multiple tables, as determined by management
- Understands Room Service, Club Lounge, Banquet and Restaurant's food and beverage menu
- Takes and fills customer orders
- Upsells alcohol and food items
- Uses the computer to ring orders and guest checks
- Interacts with all guests in a friendly/fast manner
- Accepts different types of payments and makes accurate change
- Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
- Quickly clears and resets tables
- Checks identification of guests to ensure legal age to consume alcoholic beverages. Refuses to serve beverages in a polite manner to guests who are not of legal age
- If consuming alcoholic beverages, observes guest's behavior, counts number of drinks served, and if the server feels they should not drive, offers
- Knows when to escalate situations for management intervention
- Completes other tasks and duties as assigned based on business needs
Experience and Skills Minimum Requirements - Previous hotel/hospitality or related service industry experience is strongly preferred
- Minimum age requirement of 18 years old or older
- Ability to communicate effectively and follow directions in a multilingual environment
- Must be able to pass required Alcohol service training
- A passion for the mission, vision, and values of Sherman Associates
- Schedule may vary due to the specific needs of the hotel
Job Benefits Benefits Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:
- Fully paid short term disability
- Fully paid life insurance
- Fully paid employee assistance program
- Fully vested 401k company match program
- 9 Paid holidays
- Starbucks and Hotel discounts
- Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com
