Salary : $45,780.80 - $55,140.80 Annually
Location : City of San Diego, CA
Job Type: Varies by Position
Job Number: JH-T11588-202301
Business Area: N/A - Multiple Departments
Opening Date: 01/20/2023
Closing Date: Continuous
JOB INFORMATION
See NOTES below for future wage increases and/or additional compensation opportunities.
Field Representative positions conduct routine field investigations in response to citizen complaints regarding City services; resolve customer issues/complaints; inspect businesses for proper licensing and conformance with City ordinances; enforce City codes; enforce abandoned vehicle regulations, complete impound reports and issue notices to illegally parked vehicles; investigate water bill inquiries complaints; deliver water shut-off notices; shut-off and/or restore water service; obtain and/or verify meter reads; serve as a court witness; prepare written reports of findings and actions taken; and perform other duties as assigned.
NOTES:
- Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increases:
4% effective 7/1/24
2% effective 1/1/25
5% effective 7/1/25 - In addition to the scheduled general wage increases, the following special salary wage increase is also scheduled to take effect for Field Representative:
5% effective 1/1/25
5% effective 1/1/26 - Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
- For positions in the Public Utilities Department, Water Meter Services Division, Field Representative employees are required to meet the following requirement to career advance to Senior Backflow and Cross Connection Specialist: Possession of a valid American Water Works Association (AWWA) or American Backflow Prevention Association (ABPA) Certification as a Cross Connection Control Specialist within one year from date of hire. Failure to meet this requirement may result in termination.
- Field Representative employees may be required to stoop, bend, squat, reach, twist, climb, and walk in various types of terrain.
- Field Representative employees lift or slide items weighing up to 80 pounds and work outdoors in a variety of different weather conditions.
- Field Representative employees interact with members of the public who may become angry, difficult, and/or abusive.
- Field Representative employees who read meters are required to walk approximately five to ten miles daily in all weather conditions and in varying terrain such as streets, alleys, canyons and hills; maintain close attention to detail when reading approximately 500 to 700 meters per day; and may dig up to one foot down into meter boxes.
- Some Field Representative employees are required to pass a medical physical, respiratory fit test and obtain Confined Space Certification within six months from date of hire. Employees will be required to obtain and maintain Confined Space Certification to retain employment.
MINIMUM REQUIREMENTS You must meet the following requirements on the date you apply, unless otherwise indicated.
EXPERIENCE: You must meet ONE of the following options:
- Six months of full-time experience performing field investigations, inspections, or enforcement duties.
- One year of full-time experience working in a customer service environment in which the PRIMARY duties are interpreting policies and procedures, resolving customer issues/complaints, and providing information regarding company services.
NOTES:
- Experience in retail sales or cashiering related customer service is NOT qualifying.
- Experience providing routine, general information, taking orders, and directing telephone calls and walk-in traffic is NOT qualifying.
- City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.
LICENSE: A valid California Class C Driver License is required at the time of hire.
NOTE:
- Some positions may require that you provide your own vehicle for which mileage will be reimbursed.
HIGHLY DESIRABLE:
- Experience providing information to the public in person.
- Experience reading meters.
- Experience working in the building trades.
- Experience working for a public or private utility company.
REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):
- For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.
Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.
SCREENING PROCESS Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.
SUPPLEMENTAL INFORMATION PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, which may include a polygraph examination and/or background investigation. All of these processes must be successfully completed before employment begins. A positive test for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
Rev. 9 - January 2, 2024 (Updated Pre-Employment Requirements)
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.
Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City's Police Academy, will participate in the City's Defined Benefit Plan administered by the San Diego City Employees' Retirement System (SDCERS).
Benefits may change due to employer-employee contract negotiations.
or review the
01
I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Rsums are NOT reviewed for assessing the minimum requirements.
02
I understand that the responses I provide on the supplemental questions will be reviewed using an automated evaluation system and that if I am successful in this initial screening process, my application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met.
03
Are you currently working for the City of San Diego as a government/municipal employee?
04
Have you previously worked for the City of San Diego as a government/municipal employee?
05
If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
06
The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?
07
How did you first hear about this employment opportunity?
- City of San Diego Employment Information Center/Employee
- City Employee Association
- Government Jobs.com
- Community Organization
- Job Fair/Recruiter
- Facebook
- Twitter
- Instagram
- LinkedIn
- Handshake
- Indeed
- Glassdoor
- Jobs2Careers
- ZipRecruiter
- Diversityjobs
- Monster
- Brown & Caldwell Water Jobs (BCWaterJobs) (Specific to Water related jobs)
- American Water Works Association (AWWA)
- San Diego Union-Tribune
- Voice and Viewpoint
- San Diego Asian Journal
- Television/Radio
- Other
08
If you selected Other in question #7, please specify.
09
I understand that experience in retail sales or cashiering related customer service is NOT qualifying.
10
I understand that providing routine, general information, taking orders, and directing telephone calls and walk-in traffic is NOT qualifying.
11
How many months of full-time experience do you have performing field investigations, inspections, or enforcement duties?
- None
- Less than 6 months
- 6 months to less than 12 months
- 12 months to less than 18 months
- 18 months to less than 24 months
- 24 months to less than 30 months
- 30 months or more
12
In which of the following areas do you have full-time experience?
- Field investigations
- Inspections
- Enforcement duties
- None of the above
13
Describe your full-time experience in the following areas: a. Field investigations; b. inspections; c. enforcement duties. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area and the total length of your experience. If you do not have any experience in a specific area, write "None."
14
How many years of full-time experience do you have working in a customer service environment in which the PRIMARY duties are interpreting policies and procedures, resolving customer issues/complaints, and providing information regarding company services?
- None
- Less than 1 year
- 1 year to less than 2
- 2 years to less than 3
- 3 years to less than 4
- 4 years to less than 5
- 5 years or more
15
In which of the following areas do you have full-time experience working in a customer service environment?
- Interpreting policies and procedures
- Resolving customer issues/complaints
- Providing information regarding company services
- None of the above
16
Describe your full-time experience working in a customer service environment in the following areas: a. Interpreting policies and procedures; b. resolving customer issues/complaints; c. providing information regarding company services. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area and the total length of your experience. If you do not have any experience in a specific area, write "None."
17
Describe your experience providing information to the public in person. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and the total length of your experience. If you do not have any experience in this area, write "None."
18
Describe your experience reading meters. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and the total length of your experience. If you do not have any experience in this area, write "None."
19
Describe your experience working in the building trades. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and the total length of your experience. If you do not have any experience in this area, write "None."
20
Describe your experience working for a public or private utility company. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and the total length of your experience. If you do not have any experience in this area, write "None."
21
Describe your experience enforcing rules and regulations. Specify what types of rules and regulations you explained to the public. Indicate if you had enforcement authority and if your experience included issuing warnings and citations. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and the total length of your experience. If you do not have any experience in this area, write "None."
22
I understand that I am required to submit the following documents at the time of application, if utilized to meet the minimum requirements: Proof of Out-of-Class Assignment (OCA). If you are unable to attach, refer to the "Required Documents" section of the job posting for instructions.
Required Question
