Customer Relations Manager - Military veterans preferred

** Customer Relations Manager**

**Job Category****:** AUTO-Customer Service **Requisition Number****:** CUSTO002194 Showing 1 location Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate with customers and exceed customer satisfaction benchmarks. Maintain ability to handle job stress and effective interaction with others in the workplace. Complete all other job duties as requested by management. Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus. While performing the duties of the job, the employee is exposed to weather conditions precedent at that time. **1.** **Education** **2.** **Experience** 2+ years of sales experience. 1+ years of phone customer service or phone sales experience. Maintain valid drivers license and MVR record within company policy requirements. **4.** **Skills** Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others reactions and understanding why they react as they do. Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patters of numbers, letters, words, pictures, mathematical operations). Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others. **5.** **Knowledge** Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. *Knowledge of Microsoft Office products is required.* Knowledge of Larry H. Miller Dealerships current company management systems desirable. English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. *Adaptability* - Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. *Interpersonal Skills* - Maintains confidentiality, remains open to others ideas and exhibits willingness to try new things. *Time Management* - The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team. **Skills**

**Education**

**Experience**

**Required**

**1 year:** Customer Service