Retail Sales Supervisor - Military veterans preferred

**Retail Sales Supervisor** Location **Birmingham, AL** Business Segment **Retail** # of openings **3** **Retail Sales Supervisor (RSS)**

as of 01/17/2020

**Employer Information**

Organization Name: Buffalo Rock Company Website: https:// Job Department: Retail Sales

Reports to: Retail Sales Manager (RSM)

Other Information: 50% Salary +50% Commission May be required to travel for company events, training, meetings, etc. May require additional hours not schedule must be flexible.

Amount of Travel: 70%

FLSA Status: Exempt Prepared Date : 01-17-2020

**Primary Duty:**

The primary duty of the RSS is to manage the retail sales function in the assigned area, market segment, or stores, including supervision of assigned ADCs.

**Supervisory Responsibilities**

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding changes in status.

**Education and Experience:**

High School Graduate or General Education Degree (GED): Required

At least 3 plus years of Sales and Management Experience (or management approval): Required

**Certifications and License:**

Must have a valid state drivers license, for state of residence, with a good driving record.

**Knowledge:**

**Sales and Marketing -** Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

**Customer and Personal Service -** Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Administration and Management -** Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.

**English Language -** Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

**Mathematics -** Knowledge of arithmetic, algebra, geometry and their applications.

**Skills:**

**Basic Skills**

* **Active Learning -** Understanding the implications of new information for both current and future problem-solving and decision-making.

* **Active Listening -** Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* **Critical Thinking -** Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* **Learning Strategies -** Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

* **Mathematics -** Using mathematics to solve problems.

* **Monitoring -** Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

* **Reading Comprehension -** Understanding written sentences and paragraphs in work related documents.

* **Speaking -** Talking to others to convey information effectively.

* **Writing -** Communicating effectively in writing as appropriate for the needs of the audience.

**Social Skills**

* **Coordination -** Adjusting actions in relation to others' actions.

* **Instructing -** Teaching others how to do something.

* **Negotiation -** Bringing others together and trying to reconcile differences.

* **Persuasion -** Persuading others to change their minds or behavior.

* **Service Orientation -** Actively looking for ways to help people.

* **Social Perceptiveness -** Being aware of others' reactions and understanding why they react as they do.

**Complex Problem-Solving Skills**

* **Complex Problem Solving -** Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

**Resource Management Skillset**

* **Management of Personnel Resources -** Motivating, developing, and directing people as they work, identifying the best people for the job.

* **Time Management -** Managing one's own time and the time of others.

**Work Context**

**Body Positioning**

* Spend Time Sitting, Standing, Walking, Bending, Stooping

**Communication**

* Contact With Others

* Electronic Mail

* Face-to-Face Discussions

* Letters and Memos

* Telephone

**Impact of Decisions**

* Frequent Decision Making

* Impact of Decisions on Co-workers or Company Results

**Responsibility for Others**

* Responsibility for Outcomes and Results

**Role Relationships**

* Coordinate or Lead Others

* Deal With External Customers

* Work With Work Group or Team

**Work Setting**

* In an Enclosed Vehicle or Equipment

* Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

**Essential Functions**

* Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required. May be required to be on-call.

* Managing the sales function in the assigned area, market segment, or stores.

* Supervising the assigned ADCs and other assigned employees.

* Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.

* Monitor all accounts to ensure proper service based on Division Policy for service frequency.

* Facilitate on-the-job training for new employee-partners and on-going training for veteran employee-partners, and training on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Divisional, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.

* Sell-in all current and future products, including all brands and packages distributed by the Buffalo Rock Company.

* Must continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock Company.

* Must aggressively pursue additional shelf space, position, display space, cooler space, vending placements, and rack placements in all assigned accounts, incremental to the CDA status of the account.

* Ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards

* Assist with the collection of any missing invoices, or DSDs, and in the collection of any overdue account balances and bad check payments.

* Adhere to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.

* Conduct Sales Meetings to communicate all pertinent information on metrics, sales, pricing, promotions, ads, new items, etc.

* Follow SOP on meeting schedule and guidelines (i.e. weekly, monthly and quarterly) as directed.

* Must schedule, conduct, facilitate, attend, and/or participate in all scheduled meetings.

* Coach, train, develop and assist employee-partners in accomplishing their assigned goals and responsibilities.

* Conduct periodic evaluation