Engagement Manager - REMOTE - Military veterans preferred

PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities

Develop, maintain and grow client relationships

Participate in and lead aspects of the sales process

Facilitate buy-in of proposed solutions from top management levels at the client

Lead delivery teams from project planning through execution

Manage expectations and day-to day interactions with client executives and sponsors

Optimize delivery processes and methodologies to enhance efficiency and results Provide leadership and support for delivery teams and staff Participate in staff recruitment and retention activities

Provide CX thought leadership around improved business and technical solutions

Requirements

10+ years of IT consulting experience, with 3+ years leading CX projects

Experience with large contact center implementations

Experience managing a consulting team on a day-to-day basis to create client deliverables

Ability to articulate and compare alternative approaches, drawing from previous engagements

Ability to independently develop CX strategies based on strong analytical skills and business knowledge

Ability to generate CX solution architectures based on strong analytical skills and technical knowledge

Ability to independently scope and size CX projects

Experience conducting business requirements definition sessions with client staff

Willing to travel through the US

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

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