Area Assistant Reservations Manager
- Military veterans preferred
2024-05-11 AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Coalville Utah 84017 United States
The key responsibilities for this position are:
Work closely with the Area Director on oversight of the Reservations Sales team.
Onboarding, training, and continuous coaching of reservation team members.
Achieve monthly individual & team conversion and revenue goals.
Pursue Outbound Revenue Opportunities through our lead management system.
Attends bi-monthly calls with Revinate leadership to ensure optimizing use of the system.
Provides support and coverage to the Group Reservations Coordinator.
Primary contact for Travel Agent reservation requests and emails.Ensures all requests and communication are replied to within Auberge Guidelines.
Monitor the departmental inbox throughout the day and handle all emails professionally, efficiently, and accurately.
Keep current with all communication and hotel information. Distributes information to the reservations team to ensure the team keeps current with all information.
Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.